Vital Statistics Specialist

Role Responsibilities

You will be reporting to the Vital Statistics Supervisor and will be responsible for the day-to-day activities of a Vital Statistics Specialist.

Key responsibilities

• Daily reconciliation of vital event data transfer to federal partners (Service Canada, Statistics Canada and Canada Revenue Agency)
• Understanding the web services functionality and identify when system issues may be occurring.
• Liaising with third-party service providers regarding system issues and enhancement proposals 
• Working with and coaching registry agents, funeral directors, hospital administrators, medical examiner offices and marriage officiants using the Vital Statistics System (VISTAS)
• Providing information and guidance on general inquiries, products and services
• Working with third party vendors to process vital events and fulfill service requests, along with maintaining and building relationship with internal and external stakeholder.
• Participating in regular cross training initiatives to maximize knowledge of all vital events and ensure adequate coverage for business area. 
• Providing team support in high volume periods to ensure timely service delivery to Albertans
• Providing guidance and direction to stakeholders in relation to vital event registrations 
• Identifying areas requiring policy review and modernization

To be successful in this role you will demonstrate:

• The ability to navigate policies and interpret legislation.
• Excellent written and verbal communication skills
• Exceptional attention to customer service
• The ability to function independently and contribute collaboratively and effectively within a team environment, with minimal supervision and a high degree of personal accountability and professionalism.
• Excellent organizational and conflict resolution skills
• The capability to manage business deliverables within changing timelines and with the ability to adapt, prioritize activities.
• An awareness and sensitivity to political issues and able to manage extremely sensitive and confidential information.
• Ability to multitask and organize conflicting priorities with competing deadlines

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.

Agility: you will need to provide results in a complex, diverse and changing environment. 

Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department. 

Develop Networks: you will proactively build networks, connect and build trust in relationships with different stakeholders.

Build Collaborative Environments: you will lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

Qualifications

University graduation in Business Administration, Public Administration, or a related field, or equivalent as described below.

Equivalencies:

One-year related certificate and three years related experience
A two-year diploma and two years of related experience
Four years directly related experience

Experience with the VISTAS database is required.

The following will be considered as an Asset:

• Experience working in a Tier 2 call center environment.
• Experience working at a Registry Agent Office.
• Experience handling confidential and sensitive information.
• Experience interpreting and applying the Vital Statistics Act and its Regulations.
• Experience with MS Office Suite: Outlook, Word, Excel and Teams

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work: Monday to Friday, 36.25 hours per week.

• Location: John E. Brownlee Building, 10365 97th Street, Edmonton, AB
  
  Please provide a cover letter which outlines in detail how your experience relates to the position qualifications. 
  
  

• Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

•  Management Employee Pension Plan (MEPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.