Training Delivery Analyst

Role Responsibilities

Reporting to the Senior Manager, Business Integration, the Training Delivery Analyst is responsible for a leadership role in the quality assurance of application delivery and training for Operations and Client Service Delivery and Training Providers.  The Training Delivery Analyst is involved in the provision of the testing and training aspects of application development, maintenance and support.  Key responsibilities include providing support for application testing and training, and participating in the provision of testing of application systems to assure quality assurance, developing and providing training on application systems, and providing leadership as required.

Responsibilities:

Provides leadership for the testing and training of new information systems that support customer requirements and divisional objectives.  Responsibilities include: 

• Consulting with management and staff on their testing and training requirements.
• Addressing divisional testing and training requirements.
• Providing leadership to system projects for testing management.
• Providing leadership to system projects for training coordination.

Provide for the ongoing operations, maintenance and enhancement support services for existing systems, and for new systems that are implemented.  This will include:

• Ensuring timely, reliable delivery of support services.
• Developing standards, practices, methods and procedures for application testing, including automated testing.
• Developing and maintaining plans and documentation for the testing and training activities of a variety of computer systems of differing technology and complexity.
• Ensuring that all systems changes are tested and implemented in a well-controlled manner.

Provide assistance to the Manager, Market & Client Connection in other areas as required.  This includes:

• Participating in internal and external tasks forces, project teams, or committees for the review or establishment of new technology related policies, procedures, methods or tools.
• Assisting in the recruitment of staff.  
• Assisting in the determination of requirements and acquisition of fixed assets, supplies and services for the team.
• Maintaining an awareness and understanding of current and emerging technology products and services.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Agility – Demonstrated ability to manage and adapt to change. Ability to manage human, financial and physical resources within an operating environment.
• Drive for Results – Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
• Develop Self and Others – Proven ability to foster partnerships and to achieve organizational goals within an organization.
• Build Collaborative Environments – Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
• Develop Networks – Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
• Systems Thinking – Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire other to achieve common goals.
• Creative Problem Solving – Excellent analytical and decision-making skills.

Qualifications

A University Degree in a related field, plus 4 years related experience required. Related experience or education may be considered as an equivalency on a one-for-one basis.

Assets:

• Knowledge and solid experience preparing and using test plans and developing test cases.
• Knowledge and solid experience maintaining traceability of test cases to requirements.
• Knowledge and solid experience working in a testing role on medium to large projects.
• Experience with testing tools to support testing (quality control) activities.
• Experience with quality management (defect removal) processes.
• Experience establishing and/or operating the following test phases: Performance Testing and Endurance   Testing.
• Experience deriving test cases from use cases, non-functional requirements and design documents.
• Knowledge and solid experience defining and developing training materials.
• Knowledge and solid experience providing user support and training.
• Knowledge in computer-based training tools (both automated and manual).
• Experience with delivering training of complex systems to end users.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

There is one permanent position available located in Edmonton. This position is 36.25 hours per week, 8:15 am – 4:30 pm Monday- Friday.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies. 
 

Final candidates may be required to undergo security screening and academic verification process.

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - About the Alberta Public Service | Alberta.ca

• Public Service Pension Plan (PSPP) - https://www.pspp.ca

• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits

• Professional learning and development - https://www.alberta.ca/professional-development-support-directive

• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca

• Positive workplace culture and work-life balance

• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement

• Leadership and mentorship programs