Tenancy Dispute Officer

Role Responsibilities

Do you have a background working with administrative tribunals and residential tenancy legislation and want to put your knowledge and experience to great use? Service Alberta and Red Tape Reduction’s Tenancy Dispute Officer is for you!

As an integral part of the Residential Tenancy Dispute Resolution Service (RTDRS), Tenancy Dispute Officers report to a Tenancy Dispute Officer Team Lead and adjudicate conflicts arising between landlords and tenants under the Residential Tenancies Act (RTA), the Mobile Home Sites Tenancy Act (MHSTA), and related regulations. The RTDRS offers residential landlords and tenants an alternative to the court system for resolving RTA and MHSTA disputes.

As the Tenancy Dispute Officer, you will arrange and conduct impartial hearings to obtain information and evidence relating to applications for remedies under the RTA or MHSTA. You will evaluate and analyze evidence and applicable laws, regulations, policy and precedent decisions to determine conclusions. You will inform parties on the nature of the proceedings to ensure there is a clear understanding of the process; question witnesses to obtain information; rule on exceptions and admissibility of evidence; obtain additional information to clarify evidence; provide parties with oral or written decisions; and assess costs (if any) as are appropriate to the circumstances. 

In your roll as the Tenancy Dispute Officer, you will make use of a wide range of advanced skills in judgement and decision-making, including your ability to assess the strengths and weaknesses of the evidence presented; to choose the appropriate remedy; to communicate effectively with the parties including superior active listening, speaking and writing skills; to interpret and apply applicable legislation and regulations;; to use Office365 and related computer programs; and to operate within an online case management system. You will be working independently with minimal direct supervision. Established “Rules of Practice and Procedure” and “Code of Conduct for Tenancy Dispute Officers” define the operating guidelines for hearings and file handling. You may be required to act as Team Lead on occasion. 

Tenancy Dispute Officers conduct hearings of multiple disputes, daily. You are comfortable with a fast-paced environment and an often-heavy workload.

Other responsibilities may include the promotion of consumer awareness about the service with stakeholders and organizations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Minimum Requirements:

• University degree in a related field (Public Administration, Business, Commerce, or Law) or equivalencies
• Minimum of 4 years experience on an administrative tribunal or in an adjudicative capacity
• Experience with or knowledge of Alberta’s residential tenancy legislation and other provincial and federal statutes that may impact the hearing process (Charter of Rights and Freedoms, Provincial Offences Procedures Act, Alberta’s Minimum Housing and Health Standards, and the Civil Enforcement Act.)
• Eligible to meet the requirements to become a Commissioner of Oaths

Assets:

• Formal training/certification in conflict resolution process such as arbitration, mediation, and conciliation along with practical experience demonstrating these skills.
• Experience with or knowledge of administrative law and the operation and functioning of administrative tribunals in Alberta and/or other jurisdictions.
• Experience with or knowledge of basic legal terminology.

Equivalencies:

One year of education for one year of related experience or one year of related experience for one year of education. 
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

One full-time, permanent position located in Edmonton, AB available. However, this competition may be used to fill future vacancies.

• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in the hybrid work-from-home policy which allows work from home up to two days per week.
• Leadership and mentorship programs.