Technical Specialist

Role Responsibilities

Reporting to the Mobility Manager at Alberta Aids to Daily Living (AADL), the Technical Specialist provides specialized knowledge and business information to management and staff of the AADL Program, authorizers who prescribe equipment on behalf of the program, and suppliers who sell products to the program. The Technical specialist promotes and administers the policies of the program maintaining a client focus within the competitive Durable Medical Equipment (DME) industry in addition to the following responsibilities below; 

•    Assist with overall inventory management, evaluating products, travelling to conduct on-site facility inspections and vendor information sessions, providing product information to support decisions on disposition of program inventory, providing technical expertise, placing orders for adult power mobility equipment, and maintaining product knowledge. 
•    Application of Rehabilitation Engineering Society of North America (RESNA) standards enhances the management of the recycle pool and program resources within the province.
•    Determine which products are appropriate for program purchase, maintain extensive product knowledge of both current and past products, determination of value, life expectancy and disposition, in order to promote effective use of the recycle pool.
•    Allocation of inventories throughout the province. This includes physical verification of products, parts and status reports or condition. Assist with repair processing/collection/disposal activities to maintain and enhance the inventory pool.
•    Support program functions, within current legislation, including requests for specialized products or features, review applications for power mobility and completion of orders for successful applicants, provide training and updates to program staff in keeping with changes in the industry. Assist with e-business planning. 
•    Provide technical expertise to therapists within current policies and procedures and with extensive technical knowledge to facilitate meeting client needs.
•    Review and monitor adherence to program policy with approved program vendors, with regards to facilities, recycle activities, and program owned products and parts within Program policies and procedures. 
•    Assist with planning functions regarding program policy, directives, business flow, and computer system redevelopment to achieve efficiencies within the Program.

If you are ready to seize this exciting opportunity to make an impact within the Pharm & Supp Benefits division, please apply today, we would like to meet you!

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

•    System Thinking - Integrates broader context into planning; plans for how current situation is affected by broader trends, Supports organization vision and goals through strategy; addresses behaviours that challenge progress. 
•    Build Collaborative Environments - involves a wide group of stakeholders when working on outcomes and shares resources. Positively resolves conflict through coaching and facilitated discussion; Uses enthusiasm to motivate and guide others. Acknowledges and works with diverse perspectives for achieving outcomes
•    Creative Problem Solving – Works in open teams to share ideas and process issues: uses wide range of techniques to break down problems, allows others to think creatively and voice ideas. Brings the right people together to solve issues and identifies new solutions for the organization. 
•    Develop Self and Others - Seeks out learning and knowledge-sharing opportunities; reflects on performance and identifies development opportunities. Takes initiative to stay current and shares with the team even when not asked; actively coaches and mentors direct reports. 
•    Agility - Identifies and manages required change and the associated risks; Identifies alternative approaches and supports others to do the same. Proactively explains impact of changes. Anticipates and mitigates emotions of others, anticipates obstacles and stays focused on goals. Makes decisions and takes action in uncertain situations and creates a backup plan. 

Qualifications

Two-year diploma in a related field plus five years progressively responsible related experience.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Requirements: 
•    Knowledge of products from numerous manufacturers and distributors of DME product, includes specific manufacturer training courses as offered.
•    Knowledge of health legislation having an impact on the supply of DME products within Alberta, and knowledge of other similar programs within Canada.
•    Broad-based background on policies and procedures of the AADL Program, with training equivalent to a program-approved Authorizer.
•    Ability to assist with teaching AADL Large Equipment Module for new Authorizers.
•    Microsoft Office capabilities and Mainframe program knowledge and application.
•    Knowledge on application of applied RESNA standards.
•    RESNA credentials for Assistive Technology Suppliers (ATS).
•    Broad-based knowledge of materials and design/testing methods applied to such materials.
•    Excellent analytical, problem solving, and project management skills.
•    Exceptional oral and written communication skills combined with good organizational skills with the ability to prioritize tasks.
•    Superior interpersonal skills with an emphasis on client service and teamwork.
•    Conflict resolution skills.

A cover letter outlining how your experience relates to the qualifications of this role is required.

Notes

This competition will be used to staff ONE (1) Full time Permanent position.

Hours of Work:
7.25 hours daily/ 36.25 hours weekly, Monday to Friday

Location:
ATB Place North, 10025 Jasper Avenue, Edmonton, Alberta. This position requires working from the office with an option to qualify for a hybrid work arrangement (in accordance with GOA policy).

Other information: 
•    This position maybe used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary. 
•    Top candidates may be required to undergo security screening

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits    
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
•    Leadership and mentorship programs