Technical Business Analyst

Role Responsibilities

Are you a detail-orientated problem solver passionate about public service? Join the Ministry of Municipal Affairs as a Technical Business Analyst and help shape the future of municipal grant and assessment programs. You’ll work at the intersection of data, technology, and public service—driving innovation and delivering meaningful insights that impact communities across Alberta. In this role, you will provide analysis and leadership in support and evolution of the municipal grant and assessment applications. You will play a key role in gathering business requirements, supporting automation initiatives, and delivering data-driven insights to inform decision-making across the Branch.

Key Responsibilities

Business Expertise & Operational Analysis

• Assess and analyze business processes and user needs to support the development of business solutions.
• Lead assigned projects or project components.
• Analyze evolving grant programs and initiatives to identify and recommend process and operational improvements.
• Collaborate with program teams to identify, document, implement and validate system enhancements.

System Support & Implementation

• Lead business requirements gathering sessions and stakeholder workshops.
• Write user stories and acceptance criteria.
• Develop and execute test scripts to validate system performance.
• Identify, log, and track technical issues affecting systems.
• Triage defect and conduct root cause analyses.
• Provide training and support for CRM and business applications.

Program Delivery Support

• Provide subject matter expertise to enhance business solutions.
• Coordinate and deliver end-user support and training for grant operations.
• Develop user manuals and documentation to support program delivery.

Reporting & Data Analysis

• Develop dashboards and reports for internal and external stakeholders.
• Deliver accurate and timely responses to information requests from municipalities and senior leadership.
• Create complex queries to support decision making and program evaluation.

What We’re Looking For

• Strong analytical and problem-solving skills with experience in process improvement and business analysis.
• Experience gathering and documenting business/user requirements.
• Knowledge of automation, data analysis, and reporting tools.
• Excellent communication and facilitation skills with the ability to translate technical requirements into clear user stories.
• Experience delivering end-user support, training, and documentation.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Some of the competencies critical for this position are:

• Systems Thinking: Considers inter-relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.
• Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
• Drive for Results: Knowing what outcomes are important and setting priorities to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: Liaises with the business unit, client ministries and contracted services ensuring business goals and client requirements are fulfilled.

Qualifications

Requirements:

• University degree in a related field such as Information Systems, Computer Science or Information Technology, and 4 years of related experience
  
  

Equivalencies: 

• Directly related experience considered based on 1 year of experience for 1 year of education.

Other Requirements

• Experience with CRM platforms (Microsoft Dynamics 365)
• Proficiency in data analysis, reporting tools (Excel, Power BI)
• Experience with Agile, Scrum or hybrid project delivery methods.
• Experience with Microsoft Office, SharePoint and Visio,

Assets: 

• Experience with supporting complex business solutions.
• In-depth knowledge of change management techniques and processes.
• Demonstrated experience in user acceptance testing and user training techniques.
• Knowledge of the Municipal Affairs municipal grant and assessment programs.
• Demonstrated experience in public sector, municipal grant programs.
• Experience with Jira or DevOps
• Business Analyst Certification

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Temporary to November 30, 2026 - full-time position
Hours of Work:  36.25 hours per week/ Monday to Friday
Location: Edmonton  
 
Final candidates may be required to undergo security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 
 
Note:
Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 – June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs