Team Lead - Assessment Services

Role Responsibilities

Reporting to the Manager, Assessment Services, the Team Lead will provide leadership, supervision, guidance, professional development and direct support to Family Court Counsellors and Caseflow Coordinators. They will work within current legislation, department policy and office procedures to ensure that the department is operating efficiently and effectively, with a high degree of focus in the area of customer service. 

In conjunction with the Manager the incumbent will assist with the administration of the office, completion of data collection and program development, to ensure that services are provided in an efficient, user friendly and cost-effective manner. 

A primary focus of the Team Lead is to support quality of work by providing regular opportunity for the staff to reflect upon the content and process of their work, providing coaching and mentoring, and ensuring compliance with legislation, regulation, policy and procedures. They will provide resources and structures to the work environment to allow employees to perform their jobs effectively.

A secondary focus of the Team Lead includes the provision of support to ensure continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and to promote and facilitate a collaborative approach to service delivery with other departments.

Leadership
Provide consultation to Family Court Counsellors and Program Support staff at various levels in the areas of legislation, regulations, policy interpretation and intent, service delivery application and procedural difficulties within the programs provided by Business and Resolution Services. Provide direction to staff on interpretation, intent and delivery of the services.

Supervision
Provide direction and/or consultation on issues arising from service delivery concerns; work with Managers to resolve concerns. Supervise staff and monitor work to establish high performance standards to ensure adherence to Ministerial, Divisional and Operational policies and procedures. 

Team Building and Staff Development
Develop, encourage and maintain communication networks within the team. Fostering individual growth and development of all team members

Service Delivery 
Liaise with and educate internal and external stakeholders regarding services provided. Provide support to ensure the continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and promote and facilitate a collaborative approach to service delivery with other departments. The Team Lead assists staff by ensuring impartial, plain language, accurate, timely and detailed legal information regarding family justice processes and services is available.

Administration
Develop, maintain, and interpret data collection and statistical information that is user friendly, accurate and relevant in collaboration with the Manager(s).

Role Responsibilities Continued.

Knowledge Skills and Abilities

• Understand Adverse Childhood Experiences and impact of separation on child(ren) 
• Demonstrate a range of accepted conflict resolution, negotiation, problem-solving and decision-making techniques 
• Utilize de-escalation techniques and converse about safety planning with staff and clients 
• Understand the origins and consequences of work-related stress and use coping and management skills to promote wellness 
• Demonstrate empathy, sensitive to confidentiality, respect and ethical behavior 
• Set individual performance goals, ensuring alignment with the Ministry’s business plan and the divisional operational plan 
• Identify and implement strategies that maximize team effectiveness 
• Related Acts, Regulations, Rules and Practice Notes. (i.e., Protection Against Family Violence Act, Family Law Act, Divorce Act, Extra-Provincial Enforcement of Custody Orders Act, Child, Youth & Family Enhancement Act, Intake and Case flow Management Regulation, Divorce Act).

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• AGILITY: You can anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• SYSTEMS THINKING: You consistently take a holistic and long-term view of challenges and opportunities at multiple levels across related areas.
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
• BUILD COLLABORATIVE ENVIRONMENTS: You lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• CREATIVE PROBLEM SOLVING: You are able to assess options, and implications in new ways to achieve outcomes and solution.
• DRIVE FOR RESULTS: You can determine what outcomes are important and maximize the use of resources.
• DEVELOP SELF AND OTHERS: Reflects on own and others, areas of strengths and opportunities and development.

Qualifications

Please include a cover letter that outlines how your experience and education have prepared you for this position.

Required
Bachelor of Social Work Degree plus one (1) year of related experience.

Other Requirements

• Prior experience in a supervisory role
• Experience in the area of human services including family violence, crisis intervention, family dynamics, mental health, addictions, systems theory and conflict resolution

Assets

• Knowledge and interpretation of Provincial Legislation and Federal Acts pertaining to family matters and good knowledge in other civil law matters is required E.g.  Family Law legislation including the Family Law Act and the Extra Provincial Enforcement of Custody Orders Act, Divorce Act, Protection Against Family Violence Act, Child Youth & Family Enhancement Act, Inter­ jurisdictional Support Orders Act, Child Support Guidelines, Alberta Rules of Court, Practice Notes and Court Procedure Manuals, etc.
• Familiarity with related community resources (information sharing and case consultation), for example Emergency shelters or Policing agencies and Victims Services.
• Experience in Court & Justice Services policies and procedures, including court process. 

Equivalency:
Masters of Social Work Degree and some related experience OR a related University degree plus three (3) years of related experience OR a related two (2) year Diploma plus four (4) years of related experience OR a related one (1) year Certificate plus five (5) years related experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

• Hours of Work: 36.25 hours per week, Monday to Friday. 
• One Full time Permanent position location in Edmonton.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs