Team Lead, Licensing & Approvals

Role Responsibilities

Are you ready to make a tangible impact on Alberta’s road and railway safety? Join our team as the Licensing & Approvals Team Lead—where your leadership will help shape the systems that support the safe and efficient movement of people and goods across the province. If you're passionate about public service, regulation, and team development, this is your opportunity to take the wheel in a high-impact role at the heart of transportation safety.
 

As the Licensing & Approvals Team Lead, you will play a pivotal role in guiding a team of Licensing Analysts responsible for administering critical programs related to vehicle inspections, status updates, and railway approvals. You'll be a key decision-maker and subject matter expert, ensuring services are delivered with accuracy, consistency, and integrity. Your leadership will directly support the safety of Alberta’s transportation systems while helping clients navigate complex regulations with clarity and care.
 

Your key responsibilities include:

• Leading and mentoring a team to deliver high-quality licensing and program services.
• Overseeing the issuance and maintenance of inspection technician and facility licences, as well as railway approval certificates.
• Guiding team members through complex regulatory scenarios, escalating issues where necessary.
• Conducting quality assurance to ensure decisions align with legislation, policy, and client service standards.
• Mediating vehicle status disputes between vehicle owners and insurance providers, applying sound judgment and regulatory expertise.
• Implementing and improving workflows to enhance operational efficiency and client experience.
• Supporting program and system enhancements through user testing and collaboration with technical teams.
• Developing and maintaining templates, user guides, and client communications that ensure clarity and consistency.
• Participating in the review of legislation and regulations impacting inspection and railway programs.

What you’ll bring to the role:

• Strong leadership and coaching skills that foster growth, accountability, and collaboration.
• Excellent verbal and written communication skills to simplify complex topics for diverse audiences.
• Keen analytical and problem-solving abilities to evaluate data, resolve conflicts, and guide decision-making.
• Customer service acumen, especially in high-paced, phone-based environments where empathy and clarity are key.
• An eye for process improvement and a mindset for innovation in response to changing technology or policy.
• Confidence in managing sensitive issues and escalating appropriately with sound judgment.

Please click on this link to view the job description for this position.
 

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.    
 

Qualifications

Required:

• A related two-year diploma (e.g., Business Administration, etc.), and a minimum of five (5) years of related experience. Equivalencies may be considered. 
• Cover letter detailing how your skills and experience align with the role's responsibilities, used to assess writing and communication skills.
• Demonstrated experience in leading or supervising a team of professionals.
• Extensive experience providing client support services.

Preferred:

• Familiarity with systems such as eVIP, eFacility, TSIS, ROADS, CORES, MOTRIS, MOVES, etc.

Equivalencies are:

• A related four-year degree and a minimum of three (3) years of related experience; a related one-year certificate and a minimum of six (6) years of related experience; or a minimum of seven (7) years of related experience in lieu of formal education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

Additional Position Details:

• This position is a permanent, full-time role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am – 4:30 pm). 
• Location: Twin Atria Building, 4999 98 Ave, Edmonton, AB T6B 2X3

Recruitment Process:

• Pre-employment checks will be conducted to assess candidates’ suitability. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.
• Testing may be administered as part of our assessment process.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
• Candidates with lesser qualifications may be considered at a lower classification and salary.
   

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.