Team Lead, Contracts and Service Dev

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Posting Date: Jun 2, 2026

Location: Edmonton, AB

Company: Government of Alberta

Role Responsibilities

The Team Lead, Contracts and Service Development will oversee and sustain an interlinked system of eight service contracts that support the mail and logistics needs of GoA ministries. These include scheduled courier services, provincial delivery services, armoured car services, on-call courier services, and contracted mailroom and distribution services in key Alberta cities.

 

The role involves managing vendor relationships, monitoring performance metrics, identifying improvement opportunities, and leading projects to enhance service delivery. You will also ensure compliance with GoA procurement policies, regulations, and best practices while delivering best-value solutions that meet the operational needs of GoA programs.

 

 Your responsibilities will include but not limited to: -

  • Oversee and sustain a system of eight integrated service contracts to ensure secure, reliable, and standardized mail and logistics services.
  • Monitor contract expiry dates and maintain an up-to-date contract refresh plan.
  • Lead contract refresh projects, ensuring compliance with GoA policies and procedures.
  • Identify service gaps and opportunities to streamline or improve coordination within and between contracts.
  •  Research and analyze mail and logistics solutions from other jurisdictions to identify improvements opportunities.
  • Develop evidence-based business cases for service improvement initiatives
  • Lead approved projects to implement service improvement or re-engineering initiatives
  • Develop and maintain statistical data and performance measures for mail logistics services
  • Monitor contracted and internal service levels, identify concerns and work with vendors to implement improvement actions.
  • Work closely with Mail and Logistics Services management, peers, vendors and GoA customers to sustain effective and efficient systems of contracted services.

 

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

 

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

 

The successful candidate will demonstrate the following GoA competencies:

  • Creative Problem Solving: Innovatively address challenges related to contract management and service delivery.
  • Systems Thinking: Understand the interconnected nature of contracts and services to achieve organizational goals.
  • Drive for Results: Deliver timely and effective solutions aligned with GoA standards and ministry needs.
  • Agility: Adapt to evolving priorities and lead change initiatives with confidence.
  • Develop Networks: Build strong, collaborative relationships with vendors, stakeholders, and peers.

Qualifications

A university degree in business administration, supply chain management, or a related field, combined with two years of experience in contract management, procurement, or logistics. Or equivalent as described below.

 

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

 

Preference will be given to candidates with:

  • Knowledge of GoA procurement legislation, policies, and procedures.
  • Experience managing vendor relationships and leading service improvement projects.
  • Strong analytical skills to develop business cases and evaluate service performance.

 

The following will be considered assets:

  • Familiarity with mail and logistics service contracts.
  • Demonstrated ability to lead cross-functional teams and manage multiple priorities.

 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a permanent position located in Edmonton.

 

Location: Muriel Stanley Venne Provincial Centre, 13260-142 Street Edmonton, AB.

 

Applications must include a well-written cover letter and resume that indicates how your experience aligns with the scope of this position in order to be considered for this competition.

 

Final candidates will be required to undergo a security screening.

 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

 

Links and information on what the GoA have to offer to prospective employees.