Supervisor, Support Staff

Role Responsibilities

Are you seeking an opportunity to lead disclosure and operational support services in a fast-paced justice environment while making a meaningful impact across the prosecution service?

Reporting to the Senior Manager of Centralized Services the incumbent is responsible for overseeing the daily operations of support staff within the Centralized Disclosure Unit.

As Supervisor, Support Staff (Disclosure), you will:

• Lead and oversee the daily operations of the Centralized Disclosure Unit, acting as the primary liaison and resource for support staff while ensuring timely, accurate, and compliant disclosure services to prosecutors.
• Plan, prioritize, and allocate resources to meet disclosure obligations and court deadlines, including delegating work, coordinating coverage for absences, and monitoring productivity and quality standards.
• Supervise bargaining unit employees by managing performance planning, coaching, discipline, grievances, and employee relations matters in accordance with HR policies, the Public Service Commission framework, and the Collective Agreement.
• Oversee disclosure and file management processes, including vetting documentation for POPA-protected or privileged information, confirming defence receipt of disclosure, liaising with police agencies regarding missing disclosure, and ensuring true and full disclosure is provided.
• Support information management and IT-related functions within the unit, including updating systems such as JOIN, PRISM and CReF, submitting and tracking IT service requests, and troubleshooting system issues in collaboration with IMT and help desk resources.
• Foster a positive, informed, and resilient work environment by leading regular staff meetings, mentoring and coaching employees, supporting training and cross-training initiatives, and managing conflict or escalation situations involving staff, stakeholders, or the public.

The Ideal candidate will have:

• Demonstrated experience supervising support staff in a justice, legal, or disclosure-focused environment, including performance management, coaching, and applying collective agreements and HR policies.
• Strong knowledge of criminal disclosure and file management practices, including working with sensitive and confidential information, POPA considerations, and meeting strict court and operational deadlines.
• Proven ability to manage competing priorities in a fast-paced environment, using sound judgment, clear communication, and collaboration with prosecutors, police, defense counsel, and internal partners.
  
  

Please click on this link to view the job description for this position.

APS Competencies

To be successful in the role you will demonstrate the following competencies:

• Build Collaborative Environments to manage relationships in order to work towards a common goal.
• Agility to quickly adapt to changing priorities and to respond with effective decisions.
• Creative Problem Solving to be proactive in identifying solutions and focusing on continuous improvement.
• Systems Thinking to recognize the broader impact of your work and to be able to understand broader goals.
• Develop Networks to proactively build networks, connect and build trust in relationships with different stakeholders.
• Develop self and others by committing to lifelong learning, and the desire to invest in the development of the long-term capability of yourself and others

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Two-year diploma in a related field such as a Legal Assistant, Paralegal or Criminology, plus a minimum of two year progressively responsible related experience working in a senior legal administrative role within an office setting.

Required:

Experience working with Microsoft Office (Word, Excel, Outlook, Adobe)

Assets:

Experience working with Adobe, JOIN, PRISM, CReF.

Extensive proven supervision experience.

Legal assistant diploma or certificate.

2 Years plus of senior legal and administrative assistant experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Equivalencies considered:

Directly related education or experience considered based on:

1 year of education for 1 year of experience.

1 year of experience for 1 year of education.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Location – Edmonton, John E Brownlee Building.

Working hours – Shift 3 days, 3 evenings, 3 off.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.