Stakeholder Business Coordinator

Role Responsibilities

Build connections. Drive collaboration. Make an impact. As a Stakeholder Business Coordinator, you’ll bring people together, strengthen stakeholder relationships and help turn priorities into meaningful results.

Reporting to the Business Support Team Lead, the Stakeholder Business Coordinator supports Student Records and Operations by coordinating stakeholder communications, responding to inquiries and supporting service delivery. The role maintains training and operational materials, coordinates information sessions and Action Requests, tracks emerging issues, and supports process improvements. The position also contributes to PASI system enhancements and User Acceptance Testing (UAT) to help ensure accurate, efficient and responsive student record services.

Stakeholder Support & Service Delivery

• Monitor the Student Records Business Support Mailbox and respond to inquiries with timely, accurate and consistent information.
• Support the Student Records Call Centre, assisting school authorities, ministry staff and other stakeholders with inquiries and issue resolution.
• Research, verify and communicate information related to student records processes, policies and regulations.

Training, Communications & Coordination

• Develop, organize and maintain training materials, operational resources and multimedia content, ensuring accuracy and quality.
• Coordinate stakeholder information sessions, including scheduling, logistics and preparation of materials.
• Support the coordination and tracking of Action Requests (ARTs) as required.

Reporting & Continuous Improvement

• Compile data and prepare reports to identify trends and support operational decision-making.
• Monitor emerging issues and provide concise updates to the Team Lead.
• Identify opportunities to streamline processes, resolve routine issues and improve service delivery.
• Maintain and update operational manuals and supporting documentation.

PASI System Support & Testing

• Support PASI system enhancements and related administrative and documentation activities.
• Participate in User Acceptance Testing (UAT) to validate system functionality and ensure changes meet operational requirements.

 The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Develop Networks: Build cross-functional relationships with identified key contacts, leading to accelerated decision making.
• Creative Problem Solving: Collaborate with internal and external stakeholders to define scope, facilitate root cause analysis and find optimal solutions.
• Systems Thinking: Drive efficiency by scoping and streamlining activities that require multi-team collaboration.

Qualifications

Minimum Recruitment Standard 

High School Diploma and four years of related experience.

Equivalency: Directly related experience or education considered based on:

one year of experience for one year of education or

one year of education for one year of experience.
 
Preference will be given to candidates with a two-year diploma in Business Administration, Public Administration, or a related field.

In addition to the preferred education, the following relevant knowledge, skills and experience will be considered valuable assets.

Knowledge, Skills & Experience

• Knowledge of student information systems, including PASI/PASIprep and SIS.
• Understanding of data security, privacy, access and records management.
• Strong written, verbal and presentation skills with diverse stakeholders.
• Experience developing training materials, guides and digital learning resources.
• Strong research, analytical and problem-solving skills.
• Ability to work independently, exercise sound judgment and manage sensitive issues.
• Experience with stakeholder engagement and relationship management.
• Proficiency with Microsoft Office, Adobe Acrobat Pro and Camtasia.
• Experience with business processes, problem solving and continuous improvement.
• Knowledge of student records legislation, policies and procedures, including the Education Act, Student Record Regulation and related guidelines.
• Strong organization, time management and attention to detail.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work:

Monday to Friday (8:15am – 4:30pm) in person.

There are one (1) Temporary), full-time position working 36.25 hours per week, Monday to Friday.

This position is based in Edmonton. 44 Capital Boulevard, Second Floor, 10044 -108 Street.

This is an 8-month temporary opportunity ending August 06, 2027, with the potential for extension, subject to operational requirements.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP) .
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.