Service Enhancement Coordinator

Role Responsibilities

Are you looking for a role with a diversity of projects and the opportunity to influence positive change? We’re looking for a creative problem solver to join our team and support a variety of exciting and influential talent acquisition projects in the Government of Alberta. If you’re a self-starter who enjoys collaborating with others, this role might be for you. Your ability to organize tasks, manage schedules, and communicate with others as you support data analysis and coordinate project work, will be an asset as the Service Enhancement Coordinator.

Reporting to the Service Enhancement Team Lead, the Service Enhancement Coordinator supports the design and delivery of talent acquisition project work. This includes ongoing improvement of internal processes and practices as well as ad-hoc projects supporting the unique needs of client groups across the Government of Alberta.

The Coordinator is the first contact for reporting needs within the Talent Acquisition Services branch and for external stakeholders requesting data from the branch. The role aids with research on projects and initiatives as identified by the Service Enhancement Team. It also supports the coordination and facilitation of talent acquisition related training to hiring managers and talent acquisition staff.

The role supports consultants in the creation and delivery of presentations and other communications to clients and other stakeholders. The Service Enhancement Coordinator will be assigned individual tasks such as preparing and analyzing data and drafting documents, reports, and other communications for internal and external stakeholders.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:  https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Consider and address how Talent Acquisition processes might impact other processes or initiatives within the department or broader Government of Alberta.

Creative Problem Solving: Effectively communicate data, concepts, and processes to stakeholder by developing reports, presentations, written documents, and other solutions.

Agility: Manage individual tasks and scheduling within the context of broader project timelines while remaining responsive to changing demands and timelines, adjusting workflows as required.

Developing Networks: This role will work on projects that impact multiple stakeholder areas such as Human Resources teams and client business areas. Stakeholder engagement across these parties is required with maintenance of relationships across these units being vital to the ongoing success of the Service Enhancement Unit.

Building Collaborative Environments: Facilitate discussion on varying talent acquisition related subject matter and ensure all stakeholders collaborate and provide input. Likewise, the Coordinator must be able to communicate Talent Acquisition's objectives, needs, and perspectives in a manner that avoids conflict and encourages collaboration with stakeholders.

Qualifications

Requirement:
University graduation in a related field; no experience required; or equivalent as described below.

Equivalency:
Directly related education or experience considered on the basis of:
  1 year of education for 1 year of experience; or 
  1 year of experience for 1 year of education.

Experience in the following is considered an asset:
•    Project coordination or project management.
•    Process review and improvement.
•    Experience in recruitment and talent acquisition.
•    Demonstrated problem solving and ability to identify and fix invalid data.
•    Drafting documents such as process maps, business reports, proposals, and research papers.
•    Using tools such as Excel, Power BI, SharePoint, and enterprise systems to collect, prepare, and analyze data.
•    Determining the ideal delivery format for information based on available resources and use-cases (e.g., email summary, written document, PowerPoint presentation, graphs, visuals, etc.).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Final Candidates will be required to complete data and presentation task prior to the interview.

This competition is being used to fill more than one vacancy and future opportunities at the same or lower classification level.

Hours of Work: 
7.25 hours per day/36.25 hours per week - Monday to Friday, 8:15 am to 4:30 pm.

Links and information on what the GoA has to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.