Service Coordinator

Role Responsibilities

Do you enjoy working in a fast-paced environment utilizing multiple applications? Do you have a passion for delivering excellent customer service while using your technical savvy and creative problem-solving skills to manage and optimize vital identification and access systems? If yes, we have an incredible career opportunity for you!

Reporting to the Manager of Office Services, this position oversees the end-to-end delivery of Government of Alberta (GoA) Photo Identification and Building Access Card Services (BACS). Serving a diverse stakeholder group including GoA ministries, agencies, boards, and commissions, this role ensures the effective administration of services offered through Financial and Administrative Shared Services (FASS).

As the primary business expert and promoter of GoA Photo ID services, the incumbent is responsible for the daily production and distribution of approximately 4,000 identification cards annually. The role also provides critical administration for BACS across six Edmonton-area buildings. Utilizing specialized access software, the incumbent manages access groups and card inventories while providing vital internal and external reporting. A key focus of this role is the continuous assessment of systems and documentation to recommend improvements that enhance security, efficiency, and service delivery.

Your responsibilities will include but are not limited to: 

•    Provide analysis, advice, input, monitoring, and testing of the current performance and future upgrades for the GoA photo ID card printing system and request fulfilment system. 
•    Participate in User Acceptance Testing (UAT) of all changes to the applications. 
•    Administer GoA ID Cards for approximately 4000 users per year. 
•    Administer/upkeep Building Access Cards for over 5000 users. 
•    Create positive partnerships with various vendors, and other service providers. 
•    Engage with internal and external stakeholders such as service providers (vendors), dealers, client ministries, and operational areas to gain consensus on aligning solutions with outcomes and resolving competing priorities. 
•    Mentor new staff and provide ongoing technical guidance to team members as required. 
•    Leverage diverse communication channels (e.g., e-mail, Microsoft Teams, phone) to provide high-level problem-solving and technical support to users and stakeholders.\\Design and develop unique identification cards that fall outside standard production parameters. 
•    Research emerging products and technologies, analyze client needs, and formulate options for the continuous improvement of ID and access card services. 

Role Responsibilities Continued

 To be successful in this role, you will demonstrate:
•    Demonstrates strong oral and written communication skills to effectively engage with clients and vendors, understand client needs, and convey clear and concise information.
•    Ability to build, maintain, and strengthen effective working relationships through consultation, collaboration, and negotiation.
•    Well-developed analytical, time management, decision-making skills and the ability to demonstrate initiative.
•    Strong coordination and organizational skills to assess user requests, prioritizing and meeting deadlines for multiple requests for users across the GoA.
•    Ability to read, interpret, and manipulate data using Excel and other analytical tools to support reporting and decision-making.
•    Understanding of departmental business plans and objectives to ensure work aligns with organizational priorities.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Systems Thinking: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service. 

•    Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions. 

•    Agility: you will need to provide results in a complex, diverse, and changing environment. 

•    Develop Networks: you will proactively build networks, connect, and build trust in relationships with different stakeholders.

Qualifications

High School Diploma plus three (3) years related administrative experience. 

Equivalency:  
Directly related education or experience will be considered on the basis of:

• 1 years of education for 1 year of experience; or
• 1 year of experience for 1 year education.

Assets:  
The following are considered Assets: 

•    Knowledge and experience with identification and building access card technology products and services. 
•    Experience with diverse building access card systems such as Summit System, Facility Commander, Card Access 3000, and Lenel Operating Systems. 
•    Policy Knowledge: A strong knowledge of government policies, procedures and processes relating to ministry identification and building access requirements
•    Technical Proficiency: Knowledge of various computer software programs (Microsoft Office/M365) at an advanced level acquired through related education or a combination of education and experience

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: Monday-Friday, 8:15am-4:30pm, In office ONLY. 

Positions currently available: There is one temporary salaried position for one-year duration.  

Location: Terrace Building, 9515 107 Street, Edmonton, AB. 

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.)

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.