Senior Resolution Specialist

Role Responsibilities

Do you excel at resolving conflict, building trust and navigating sensitive issues with empathy and professionalism?

As the Senior Resolution Specialist for the Police Review Commission (PRC), you will take a lead role in managing complex complaints and facilitating Alternative Dispute Resolution (ADR) processes such as mediation, healing circles, and facilitated discussions.

Key areas that will make you successful in this role:

•    Complaint Assessment – Review complex files, review jurisdiction, analyze patterns, and recommend resolution strategies.
•    Resolution Leadership – Facilitate ADR processes such as mediation and healing circles, leading the most sensitive or high-risk cases.
•    Service Excellence – Apply advanced trauma-informed and culturally sensitive practices to address conflict and support fair outcomes.
•    Collaboration – Partner with investigators, legal counsel, and case coordinators to resolve files efficiently and transparently.
•    Reporting & Recommendations – Prepare resolution reports and recommend next steps to decision-making committees or management.

In this role, you will be instrumental in advancing PRC’s mandate to deliver accessible, responsive, and restorative complaint resolution. Your work will help shape a new philosophy in police oversight and contribute to meaningful changes across Alberta’s policing landscape.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The following competencies are particularly relevant to this role:

•    Systems Thinking: Integrates broad perspectives, considers long-term impacts, and applies legislative and policy context to complex complaint resolution.
•    Creative Problem Solving: Develops tailored ADR strategies and generates innovative solutions for high-risk or sensitive files.
•    Agility: Adjusts strategies in rapidly changing environments, manages competing priorities, and remains composed under significant pressure.
•    Drive for Results: Leads resolution processes to meet legislated timelines and advance the PRC’s mandate of transparency, fairness, and accountability.
•    Develop Self and Others: Provides coaching, mentorship and knowledge-sharing to build ADR capacity within the resolution team.

Qualifications

Undergraduate degree in Criminology, Law and Society, Police Studies, Sociology, or other related fields, supplemented by four (4) years related experience using Alternative Dispute Resolution (ADR) methods or conflict resolution strategies.

Directly related education or experience will be considered on the basis of:

•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education.

Assets:

•    Experience working with, or knowledge of, law enforcement or policing agencies
•    Experience working directly with members of the public using trauma informed and/or culturally responsive practices.
•    Knowledge of the Police Act and regulations, policing policies and procedures, and relevant provincial and federal legislation, including an understanding of police duties and responsibilities.
•    Experience providing coaching, mentorship and knowledge-sharing.

Technical Competencies:

•    Foundational experience in alternative dispute resolution methods. 
•    Some experience navigating emotionally charged situations to guide parties toward voluntary resolutions. 
•    Demonstrated ability to support and communicate effectively, including with individuals experiencing mental illness, cognitive or physical impairments, and those in personal crisis. 
•    Strong written communication skills to write comprehensive reports, coordinate investigative briefings with the ability to tailor content to different audiences.  
•    Ability to work under pressure and manage competing priorities in a fast-paced environment while maintaining high attention to detail.  

Other Requirements:

•    Must be able to pass and maintain a fingerprint-based criminal records check, and other clearances required to access police databases.
•    Class 5 driver’s license and clear driver’s abstract; travel within Alberta required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    Office is located in Edmonton, Alberta 
•    Hours of Work: 36.25 hours per week (full time – in person)
•    Monday to Friday (8:15 am to 4:30 pm)

Other Application Information:

•    Please include a cover letter outlining how your education and skills align with the role.
•    Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interviews.
•    This position will require final candidates to undergo a fingerprint-based security clearance.
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Leadership and mentorship programs