Senior Operations Coordinator

Role Responsibilities

The Senior Operations Coordinator provides coordinated and responsive issues management and oversees the daily operations and business flow of the Executive Director’s Office within Regional Operations. Acting as a trusted advisor, the role ensures the Executive Director and Branch Leadership Team receive timely, accurate briefings and advice on current and emerging issues.

Key Duties and Responsibilities:

• Lead and coordinate issues management for Regional Operations, ensuring timely identification, tracking, escalation, and resolution of operational issues.
• Assess and prioritize current and emerging issues and provide clear, timely briefings and advice to the Executive Director and Branch Leadership Team.
• Maintain situational awareness of branch operations through dashboards, reports, risk registers, and operational reporting frameworks.
• Coordinates inter divisional and regional activities to support branch wide initiatives, priority projects, and operational alignment.
• Develop, implement, and monitor information flow protocols and reporting rhythms with regional offices and stakeholders.
• Coordinate and oversee responses to action requests, briefing notes, correspondence, and information requests from Ministerial offices, senior leadership, and departmental partners.
• Manage the daily operations and business flow of the Executive Director’s Office, including planning, prioritizing, and coordinating workload.
• Supervise, coach, and support staff within the Executive Director’s Office, providing leadership and guidance on briefing materials, stakeholder relations, and project coordination.
• Liaise with internal and external stakeholders to support effective communication, issue resolution, and stakeholder management.
• Support budget, staffing, and information management processes, ensuring alignment with corporate policies and procedures.
• Represent the Executive Director at meetings and forums, as required.
• Ensure effective records and information management practices are maintained within the branch.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Creative Problem-Solving: You will use your knowledge and expertise to create new and innovative solutions to mitigate operational issues.
• Systems Thinking: You will understand how your role impacts working with others by seeing the larger picture of delivering the Alberta Parks program.
• Develop Networks: You will interact with other branches, divisions and external stakeholders to research, share and develop innovative approaches to projects, plans and situations as they arise.
• Build Collaborative Environments: You will use effective negotiation and facilitation skills to bring resolution to complex issues among diverse group/individuals.
• Drive for Results: Using your strong communication, leadership, and interpersonal skills, you will develop and deliver understandable information to key stakeholders, public audiences, and senior executives in government.

Qualifications

University degree in a related field (Public administration, Business administration, Operations coordination, Environment, park or recreation management or municipal management) supplemented with a minimum of four years’ progressive experience, preferably operational coordination, issues management, executive support, or a related function.

Equivalencies will be considered.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  

Required:

• Demonstrated experience supporting senior leadership through the preparation of briefing materials, correspondence, reports, and action requests.
• Demonstrated ability to interpret and apply legislation, policies, and corporate directives to operational and issues‑management activities.
• Proven ability to manage competing priorities, shifting deadlines, and high‑volume information flow in a fast‑paced environment.
• Advanced written and verbal communication skills, including the ability to produce concise, accurate, and executive‑level documentation.
• Demonstrated ability to analyze information from multiple sources and provide clear recommendations.
• Proven leadership or supervisory experience, including coordinating work, providing guidance, and supporting staff performance.
  

Assets:

• Experience working within a government or large public sector environment.
• Experience supporting parks operations, recreation management, visitor services, infrastructure, tourism, conservation, or a related operational field.
• Experience coordinating inter divisional or regional initiatives involving multiple stakeholders.
• Experience supporting Ministerial, ADM, or Executive Director offices.
• Experience with operational reporting tools such as dashboards, risk registers, or situational reports.
• Experience representing senior leadership at meetings or coordinating stakeholder engagement activities.
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time permanent opportunity in Edmonton.

A written assessment may be conducted as part of the interview process.

In your application, please a include cover page detailing your interest, and role related experience. In your resume include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
This position will require final candidates to undergo a security clearance.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.