Senior Manager, Operations

Role Responsibilities

The Senior Manager, Operations provides strategic operational leadership and executive support to the Deputy Minister’s Office (DMO) across Arts, Culture and Status of Women (ACSW) and the Public Service Commission (PSC). Working closely with the Deputy Minister, Executive Director, Strategic Operations, and executive leaders, this role ensures priorities are translated into coordinated action, effective decision-making, and measurable outcomes.

This position leads complex operational systems, governance processes, and cross-ministry coordination in a fast-paced environment. The Senior Manager provides strategic advice on sensitive issues, supports executive decision-making, and strengthens alignment across divisions, ensuring the organization remains focused on government priorities.

•    Translate Deputy Minister and Executive Director direction into coordinated implementation plans, timelines, accountabilities, and follow-up actions across divisions.
•    Provide strategic advice and analysis on complex, sensitive, and cross-cutting issues, including identifying risks, developing options, and recommending approaches for executive decision-making.
•    Lead executive operations systems, governance processes, tracking mechanisms, reporting practices, and continuous improvements to strengthen operational effectiveness.
•    Coordinate and support executive governance forums, including preparation of materials, agenda development, decision tracking, and follow-through on commitments.
•    Monitor progress on key priorities, identify barriers to implementation, and lead corrective action to maintain alignment and delivery.
•    Facilitate collaboration among Assistant Deputy Ministers, executive leaders, central agencies, and partner groups to resolve issues and advance shared priorities.
•    Develop and review executive-level briefing materials, correspondence, reports, and communications to support informed decisions.
•    Build effective relationships across ministries and provide leadership in navigating competing priorities, changing direction, and emerging issues.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:  https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
•    Systems Thinking: Understands how government priorities, organizational structures, policies, and operational decisions connect and uses this perspective to guide recommendations and execution.
•    Build Collaborative Environments: Creates alignment among diverse stakeholders by building trust, facilitating discussion, and supporting shared outcomes across divisions and ministries.
•    Creative Problem Solving: Analyzes complex challenges, considers multiple perspectives, and develops practical solutions to support executive decision-making.
•    Agility: Responds effectively to changing priorities, emerging issues, and shifting executive direction while maintaining focus and operational continuity.
•    Drive for Results: Maintains accountability for timely execution of priorities by establishing clear expectations, monitoring progress, and addressing barriers.

Qualifications

A bachelor’s degree in public administration, business administration, political science, policy studies, or a related field, supplemented by a minimum of 7 years of extensive progressively responsible experience in providing strategic advice and operational support to senior executives within a complex organization.

Additional requirements include:
•    Extensive experience translating strategic direction into coordinated execution, including planning, implementation monitoring, and issue resolution.
•    Experience leading cross-functional initiatives involving multiple stakeholders, competing priorities, and complex operational challenges.
•    Experience developing executive-level briefing materials, recommendations, reports, and decision-support documents.
•    Strong understanding of government decision-making processes, legislative frameworks, policy environments, and public sector operations.
•    Demonstrated ability to analyze complex information, identify risks, and develop practical recommendations for senior leadership.
•    Experience managing confidential and sensitive matters requiring sound judgment and discretion.
•    Strong written and verbal communication skills, including the ability to influence, negotiate, and build relationships at all levels.
•    Experience improving business processes, operational systems, and governance practices.

The following are considered assets:
•    Experience working within a Deputy Minister’s Office, Minister’s Office, central agency, or senior government environment.
•    Knowledge of Alberta government structures, including Cabinet, Treasury Board, and Executive Council processes.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a permanent, full-time position working 36.25 hours per week, Monday to Friday. 

Location:
Peace Hills Trust Tower, located at 10011 - 109 Street NW, Edmonton, T5J 3S8

Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future roles at the same or lower classifications.

Candidates may be asked to participate in a written assessment. Final candidates for this position will be asked to undergo a security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.