Senior Learning & Development Administrator

Role Responsibilities

The Workforce Development Branch within the Regulatory Compliance, Quality Assurance, and Business Supports Division (RQB) is dedicated to ensuring that Children and Family Ministry employees and agency staff receive the necessary training, learning, and development to meet their needs. This involves collaborating with internal business areas to identify staff development requirements, consulting with program areas to support the knowledge and skill growth of delegated workers, and providing ongoing training, resources, and tools. The branch also maintains accreditation standards, tracks and stores training records and materials, and actively promotes and communicates training activities. 

Reporting to the Manager’s within the workforce development (WFD), this position works as a key part of a team to provide technical and administrative support.

Key responsibilities include: 

• Training Coordination & Administration: Manage in-person and virtual training logistics, including course setup, venue booking, material coordination, and troubleshooting to ensure seamless delivery for GOA and DFNA staff. 
• Learning Management Systems (LMS): Administer Moodle and PRIDE LMS platforms, track attendance, manage course updates, and provide technical support to trainers and participants. 
• Communication & Stakeholder Support: Act as the primary contact for registrants, trainers, and sponsors; provide timely updates, resolve issues, and maintain effective communication throughout training delivery. 
• Service Request Coordination: Manage supply orders, equipment tracking, and branch facility updates; submit and track requests using the BERNIE database. 
• Evaluation & Reporting: Generate and distribute reports on course attendance, completion rates, and accreditation compliance; provide insights for management and leadership teams. 
• Course Promotion & Documentation: Design promotional materials, newsletters, and course advertisements; maintain accurate records and ensure compliance with GOA visual identity standards. 
• Technical Support: Provide immediate troubleshooting during training sessions, support virtual delivery platforms like Teams and Zoom, and ensure equipment functionality. 
• Compliance & Accreditation: Support accreditation processes with the Association of Social Work Boards, track mandatory training requirements, and manage certification issuance. 

Please click on this link to view the job description for this position. 

Qualifications

High school diploma and three years of related experience. 

Equivalencies: 
Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience. 

Preference would be given to those with a Post Secondary Diploma related to office and records administration. 

Assets: 

• Workforce Development Branch mandate and operations priorities.  
• Government of Alberta Respect in the Workplace policy. 
• Related business and administrative policies, regulations and procedures including records management, financial policies and human resources policies and practices.  
• Microsoft Suite, SharePoint, online registrations system(s) and GoA systems (1GX, BERNIE, Opinio, Online Surplus Sales Information (OSSI) System etc.), Moodle, various virtual platforms (Zoom and Webex) and Azure virtual desktop. 
• Strong attention to detail for maintaining data integrity and technical skills working in multiple formats. 
• Strong commitment to resolving issues to create a positive learning experience for staff. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

 

This link will assist you with understanding competencies: 
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf. 
 

• Agility - Demonstrated ability to manage and adapt to change. Ability to manage human, financial, and physical resources within an operating environment. 
• Drive for Results – Ability to apply ministry knowledge to support WFD and regional needs, and use technical skills to track training data, resolving LMS issues, and providing improvement feedback. Collaborates with stakeholders to manage course requirements and scheduling while effectively addressing new challenges with practical solutions. 
• Develop Self and Others - Actively pursues growth opportunities while supporting the development of others. Shares knowledge, mentor colleagues, and promotes continuous learning to enhance individual and team performance. 
• Build Collaborative Environments - Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders. 
• Systems Thinking - Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire other to achieve common goals. 
• Creative Problem Solving - Excellent analytical and decision-making skills. Ability to effectively manage complex issues, technical challenges, and tight deadlines to ensure mandated training delivery with sound judgment in prioritizing tasks and works independently to maintain service continuity 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Preference would be given to those with a Post Secondary Diploma related to office and records administration. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards. 

Notes

There is one permanent position available. 

Hours of Work: This position works Monday to Friday, 36.25-hours a week. 

Location: Edmonton, Alberta 

The final candidate for this position will undergo appropriate pre-employment checks and provide a suitable security screening.  

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Application Requirements:  

• In your resume, please include dates (including months and years) associated with all education and work experience. 
• Complete all pre-screening questions. 
• Candidates will require a clear Intervention Record Check to be considered for the role (if not currently in the Child Intervention Delivery Services Branch). 
• Please be advised that your current supervisor and manager will be contacted as references. 

Links and information on what the GoA have to offer to prospective employees. 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx 
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca 
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits 
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive 
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca 
• Positive workplace culture and work-life balance. 
• Leadership and mentorship programs.