Senior Financial Assistance Coordinator

Role Responsibilities

The Senior Financial Assistance Coordinator is responsible for assess seniors’ eligibility for Seniors Financial Assistance (SFA) programs by reviewing and validating documentation, analyzing income, applying current and previous legislation and policies, coordinating with internal and external partners in compliance with Protection of Privacy Act (POPA) , and providing referrals and follow-up to optimize benefits and support seniors’ overall financial stability.

In this role, you will conduct annual income renewals and maintain the corporate seniors’ database by analyzing Canada Revenue Agency (CRA) and income information, recalculating eligibility and benefits, identifying retroactive entitlements or overpayments, applying complex policy and legislative criteria, supporting appeals, verifying identity and documentation in compliance with POPA, investigating discrepancies or returned correspondence, and ensuring accurate, up-to-date records to support effective delivery of seniors’ benefit programs.

The Senior Financial Assistance Coordinator will also do the following duties which include:

• Performing manual calculations and analyzing the database to ensure all changes in regulatory policies and operational guidelines are accurately reflected in the system.
• Collaborating with the Payment Management Unit to research and process returned payments and other payment requests.
• Supporting the development and enhancement of seniors’ benefits programs by contributing to their ongoing improvement and evolution.

Our ideal candidate will need to demonstrate:

• Strong written and verbal communication skills.
• Solid understanding of seniors’ benefit programs.
• Knowledge of relevant legislation and policies to resolve complex eligibility cases.
• Proven ability to accurately maintain and update client records across multiple databases and systems, ensuring data integrity and attention to detail.

Please click on this link to view the job description for this position.

Qualifications

Requirements:

• High school diploma and four (4) years of related experience such as Public Administration, Financial and Accounting, Social Services, Program Analysis, Grants and Funding, Social Care, or any other related area.
• Equivalency: Directly related experience or education considered on the basis of:
  • 1 year of experience for 1 year of education; or 
  • 1 year of education for 1 year of experience
    
    
• A cover letter is required along with your application. In your cover letter, please briefly summarize:
  • How your professional and/or academic background relates to this role, including your direct and transferable expertise and skills,
  • Reason(s) for interest in this role.

Assets:

• Experience with any of the provincial Seniors Financial Assistance programs.
• Experience with federal Seniors Programs.
• Experience working with legal documents (e.g. Power of Attorney, Personal Directive, Wills, etc.).
• Experience conducting detailed income analysis.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: Identify emerging issues, challenges, and opportunities for resolution.
• Build Collaborative Environments: Collaborate with ministry staff to deliver programs to Albertans and provincial stakeholder groups.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other.
• Develop Networks: Proactively develop and maintain effective partnerships with multiple stakeholders to achieve collaborative outcomes.
• Agility: Anticipate and adapt by focusing on long-term goals, changing the way we approach situations, using new ideas and solutions to achieve results.

Notes

Hours of work: Monday - Friday, 8:15 am - 4:30 pm (36.25/week)

Positions Currently available: This competition is used to fill three (3) full-time permanent positions in Edmonton.
This job posting might be used to fill similar opportunities in the future as well.

Location: These opportunities are located at 44 Capital Boulevard, 10044 - 108 Street, Edmonton.

Final candidates will be asked to undergo a security screening.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.