Senior Business Specialist

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Posting Date: May 26, 2023

Location: Edmonton, AB

Company: Government of Alberta

Job Information

Job Title: Senior Business Specialist 

Job Requisition ID: 43128

Ministry: Health

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Temporary 

Scope: Open Competition 

Closing Date: June 2, 2023

Classification: Subsidiary 01B 3625 Administrative Support 6

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

The Health Insurance Programs Branch is accountable for governance and oversight in the administration of the Alberta Health Care Insurance Plan (AHCIP) and the government sponsored Alberta Blue Cross Plans. Within the Branch, the Registration Services Unit provides policy direction, business rules and operational support, monitors quality assurance and audits, evaluates business processes to improve workflows, performs registration and enrollment administrative functions and investigates tips on alleged misuse of the AHCIP by registrants who do not meet eligibility requirements. The Unit is also responsible for managing the business relationship and providing business expertise to multiple contracted service vendors who provide direct customer service support to Albertans on behalf of Alberta Health. 

The Senior Business Specialist is an important member of the Ukrainian Evacuee Surge Team in the Registration Services Unit. The Ukrainian Evacuee Surge Team provides registration and business services related to the Ukrainian Evacuee Temporary Health Benefits Program (UETHBP), which provides health insurance coverage to evacuees from Ukraine while they are living in Alberta. This requires specialized job knowledge in addition to the deep knowledge normally required to administer the AHCIP.

Role

Do you want to be part of a team that plays a key role in shaping the transformation of our healthcare system? Do you have strong customer service and investigative skills? Do you have experience working with privacy and security of health information? If this is you, then this exciting role with the Health Insurance Programs Branch may be the opportunity you have been waiting for!
 

Reporting to the Manager, Evacuee Registration Services, the Senior Business Specialists are responsible for promoting the continuous quality improvement of registration and enrollment under the Ukrainian Evacuee Temporary Health Benefits Program (UETHBP). As integral and critical members of the Ukrainian Evacuee Surge Team and working in collaboration with the program leaders, Business Analysts and vendors, the Senior Business Specialists conduct research specific to registration and enrollment issues to identify necessary program design changes and best practices. The Senior Business Specialists coordinate documentation and research for issues and resolution of complex cases and business challenges including compiling systems documentation to ensure that registration and enrollment has been completed correctly and to detect suspicious files. In addition, the Senior Business Specialists investigate calls made to the TIPS line and inquiries received on Statement of Benefits Paid (SOBP). The Senior Business Specialists also lead or participates on project teams with internal and external stakeholders to support improvements to operational policies/guidelines and practices and provides subject matter expertise to support and inform business decisions. 
 

The Senior Business Specialists provide training to other team members and coaching to Health agents on best practices, particularly when quality issues are detected through breaches or quality assurance audits. 
 

The successful applicants will have excellent interpersonal and communication skills to successfully collaborate with various stakeholders and convey complex interpretation of policy and procedure.

Qualifications

High school diploma supplemented by a minimum of 4 years’ related experience. 
 

Experience with MS Office Suite, particularly in Excel and Word, is required. 
 

Knowledge of health care insurance registration and service delivery process is preferred. 
 

Background in health information privacy and security is preferred. Experience working in a health care environment and/or familiarity with Alberta Health Care Insurance Plan (AHCIP) is considered an asset. 
 

Experience in research, data/policy analysis, and creating technical documents, such as operational policies/guidelines/procedures, is an asset.
 

Equivalencies will be considered on a 1:1 basis (one year of education for one year of experience).

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency- model.pdf.
 

The successful candidate will demonstrate the following APS competencies:

  • Agility - In a fast-paced, high-volume environment, you must be able to adapt to changing circumstances and surging volumes. You will demonstrate agility in maneuvering difficult calls. You’ll remain calm and composed to provide excellent customer service
  • Drive for Results - You set goals/targets to achieve objectives. You aim to exceed expectation, have strong attention to details while assisting Albertans in registering and enrolling them into various health insurance programs.
  • Develop Self and Others - You are keen on contributing to process improvements and developing guidelines/directives to streamline processes. You will leveraging this competency while training new staff within your team as well as coaching external Health Agents.

Salary

$2,042.85 to $2,511.73 bi-weekly ($53,318 - $65,556 per year)
 

For more information about the AS6 classification and its total compensation overview, please visit https://researchapscareers.alberta.ca/careers.

Notes

2 temporary full-time vacancies (both positions end on December 31, 2024)
 

Top candidate may be required to undergo security screening.
 

Hours of Work: 36.25 hours per week (full time) – Monday to Friday
 

Position location: 10025 Jasper Avenue, Edmonton T5J 2N3 (At present, due to the nature of this position, the incumbent will be expected to work from the office on every GoA working day (Monday to Friday each week). 
 

In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 

Links and information on what the GoA has to offer to prospective employees.

How To Apply

Click on the “Apply Now” button.
 

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system.
 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account.
 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.
 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx.
 

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.
 

Resources for applicants:

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.  

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
 

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
 

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Jagreet Uppal at jagreet.uppal@gov.ab.ca.
 

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.