Senior Business Analyst (Business Operations and Modernization)

Role Responsibilities

As a Senior Business Analyst, you’ll play a pivotal role in shaping the future of traffic safety systems and services across Alberta. This is your opportunity to lead complex, high-impact projects that improve how programs and applications serve Albertans—ensuring they are efficient, user-friendly, and aligned with legislative and policy frameworks. You’ll work with diverse stakeholders, influence strategic decisions, and help modernize critical business applications that support driver, vehicle, and carrier services.

In this dynamic role, you’ll lead the development and enhancement of business processes, applications, and policies that directly support the Division’s strategic goals. You’ll apply your analytical expertise and project leadership skills to deliver innovative solutions that meet complex legislative and user needs. Collaboration, adaptability, and strategic thinking are essential as you navigate competing priorities, manage change, and build consensus across internal and external stakeholder groups.

Your key responsibilities include:

• Leading end-to-end project planning, execution, and evaluation to support service modernization and policy alignment.
• Collaborating with cross-functional teams to identify core issues, define requirements, and develop sustainable solutions.
• Developing business cases, user stories, process maps, and project documentation that reflect legislative and program needs.
• Managing risk assessments, change requests, and post-implementation reviews to ensure continuous improvement.
• Facilitating stakeholder engagement, training, and change management activities to support adoption of new tools and processes.
• Supporting usability and user acceptance testing (UAT) and ensuring business applications meet user and program expectations.
• Designing and maintaining operational reports, access protocols, and data integrity processes in compliance with legislation.
• Representing the Division in working groups, committees, and vendor engagements to advance modernization initiatives.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Build Collaborative Environments: Fosters strong relationships across teams and stakeholder groups, encouraging open dialogue and shared ownership of outcomes, even in challenging or high-stakes situations.
• Agility: Responds effectively to shifting priorities, policy changes, and stakeholder concerns. Applies expert knowledge to make confident decisions in dynamic environments.
• Creative Problem Solving: Navigates complex challenges by analyzing stakeholder needs and system impacts. Develops innovative, practical solutions that align with program goals and legislative frameworks.
• Systems Thinking: Understands the interconnected nature of legislation, policy, processes, and technology. Anticipates downstream impacts and ensures cohesive, sustainable solutions.

Qualifications

Required:

• A related university degree (e.g., Business, Finance, Data Science/Analytics, Information Technology, Economics, etc.) and a minimum of four (4) years of progressively responsible related experience. Equivalencies may be considered. 
• Applications without cover letters demonstrating how your skills and experience relate to the role will not be considered. It will be used to assess writing and communication skills.
• Proven experience leading projects from planning through to successful implementation.
• Strong skills in gathering and documenting business requirements in various formats (e.g., process maps, standard operating procedures, training materials).

Preferred:

• Training in Lean Six Sigma methodology and experience applying these principles.
• Project Management Professional (PMP) certification.
• Experience supporting business applications and conducting user acceptance testing.

Equivalencies are:

• A related two-year diploma and a minimum of six (6) years of related experience; a related one-year certificate and a minimum of seven (7) years of related experience; or a minimum of eight (8) years of related experience in lieu of formal education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Additional Position Details:

• This position is a permanent, full-time role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am – 4:30 pm). 
• This role requires in-office presence at Twin Atria Building, 4999 98 Ave, Edmonton, AB T6B 2X3

Recruitment Process:

• Pre-employment checks will be conducted to assess candidates’ suitability. These checks may include (but are not limited to): references, academic verification, etc.
• Candidates may be required to participate in a written assignment as part of our assessment process.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
• Candidates with lesser qualifications may be considered at a lower classification and salary.

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.