Senior Advisor/Lead

Role Responsibilities

The Ministry of Hospital and Surgical Health Services has an exciting opportunity for you to join our team!

Reporting to the Director, the Senior Advisor/Lead is a key role within the Contract Performance Monitoring Office (CPMO). This role oversees a team of professionals and brings strong expertise in the contract monitoring and performance management of multiple contracted service areas. The expertise necessary to this role allows for liaison and support to stakeholders in a complex political environment and to integrate program level performance management with the Government of Alberta, the Primary Care organization, the Acute Care organization, the Continuing Care organization, Recovery Alberta, and governing bodies (i.e. CPSA and CDSA) as applicable.

As a Senior Advisor/Lead, your responsibilities include:
•    Determines how future trends might impact the organization and set strategic direction while aligning with the organization's values and stakeholder needs.
•    Engages operational working groups on key performance findings and facilitating internal stakeholder discussions around current and emerging performance issues ahead of regular relationship management meetings with service providers. 
•    Leads the presentation of performance management results to service providers ensuring adequate development of action plans and/or issues management plans to address any areas of concerns identified by stakeholders. 
•    Leads, trains, and mentors a team of Performance Analysts to conduct regular reviews of performance metrics, processes and data requirements against defined criteria derived from contracted service providers. 
•    Provides input, support, and leads the processes of identification to resolve issues, including follow-up and stakeholder management.
•    Commits to continually improving health and safety performance through promotion of a culture supporting risk management, incident identification, reporting and correction, and compliance with applicable regulations, policies, and safe work practices.
•    Develops and implements monitoring tools and processes for the CPMO program areas that identify and mitigate risk to accountable stakeholders.
•    Leads the development, implementation, prioritization, and evaluation of strategic and operational plans to support patient focused care that reflect the short and long-term operational needs of the organization and identifies and mitigates risk to accountable stakeholders. 
•    Analyzes large complex sets of contract performance monitoring trending and data and provide interpretation for the CPMO's stakeholders, senior management and contracted service providers to drive quality care.
•    Oversees ad-hoc priority projects and process improvement initiatives at the direction of the Director and Executive Director of the Strategic Services & Procurement division.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility: Sees the need and readily steps in to help others on the team; anticipates change and adapts behaviour accordingly, open to changes; takes advantage of opportunities to improve program development and implementation processes.
•    Build Collaborative Environments: Creates opportunities for project teams and stakeholder to share information; respects others' point-of-view; encourages or facilitates conflict resolution; recognizes performance of all groups involved.
•    Creative Problem Solving: Helps manage projects with multiple stakeholders simultaneously and can use planning skills, analytical and creative thinking to arrive at innovative solutions. 
•    Develop Networks: Builds relationships by following through on commitments, demonstrating integrity and respect for others; informs key stakeholders of relevant information in a timely manner; seeks and applies the perspectives and needs of colleagues and stakeholders.
•    Develop Self and Others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
•    Drive for Results: Identifies ways to exceed performance expectations. Sets and accomplishes goals and priorities in order to deliver outcomes consistent with Government direction, departmental objectives and public expectations.
•    Systems Thinking: Anticipate outcomes and potential impacts across interrelated areas and will factor this into planning.

Qualifications

Requirements:
•    University graduation in a related field plus 4 years progressively responsible related experience; or equivalent as described below 
•    For your application to be considered, a cover letter explaining your qualifications and suitability for this role must be attached with your application.

Equivalencies: Directly related experience or education considered on the basis of: 
•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education.

The following knowledge or experiences are considered as assets:
•    Knowledge of contract performance management and monitoring best practices.
•    Knowledge and experience with contracted services and ongoing relationships with stakeholders including AHS, Government of Alberta, the Provincial Health Agencies, contracted service providers, and their affiliated associations.
•    Knowledge of contract accountabilities, laws, orders, directives, guidelines, standards, and policies applicable to contracted services.
•    Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
•    Experience in strategy, policy development, leadership, and project management practices, change management, auditing, public health, and/or quality improvement.
•    Effective communications skills (written and oral) to collaborate effectively with colleagues and with internal as well as external stakeholders.
•    Strong planning, negotiation, investigation, analytical skills, records management and problem-solving skills.
•    Organization and prioritization skills to balance multiple ongoing projects at one time and ability to meet tight timelines.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time position working 36.25 hours per week, Monday to Friday. 

One full-time permanent position 

This position is located in Edmonton or Calgary, Alberta.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

The final candidates may be required to undergo pre-employment checks (Reference check/Criminal record and/or academic).

Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future roles at the same or lower classifications.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.
•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx. 
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca. 
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.  
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca. 
•    Positive workplace culture and work-life balance. 
•    Leadership and mentorship programs.