SFA Coordinator

Role Responsibilities

The Ministry of Seniors, Community and Social Services is currently seeking two Senior Financial Assistance Coordinators to join their dynamic team within the Seniors Services Division.  

As the Senior Financial Assistance (SFA) Coordinator, you will play a pivotal role in supporting the departments mandate to ensure the independence and well-being of Alberta seniors. As the SFA Coordinator, you have the important role of determining eligibility for the Alberta Seniors Benefit and the Dental and Optical Assistance programs using current legislation, regulations, policies, and procedures. 

Reporting to the Team Lead, Alberta Seniors Benefit the Seniors Financial Assistance Coordinator is responsible for:

• Determining Eligibility – Assessing seniors' eligibility for applicable social based programs and services within the context of current legislation, regulations, and policies
• Income Renewal – Annual recalculation of benefit eligibility for seniors beginning July 1st of each year to maximize changes in eligibility
• Maintain Corporate Database – Maintains corporate database that facilitates effective delivery of the Alberta Seniors Benefit, Special Needs Assistance, Seniors Property Tax Deferral, and the Dental and Optical Assistance programs
• System Testing – Responsible for manual calculations and data analyses to ensure changes in regulatory policy and operational guidelines are reflected in the system
• Payment Management – Works closely with Payment Management Unit to research, and process returned payments and other payment requests.

As the ideal candidate you will exercise professionalism, initiative, excellent communication skills, and a commitment to working in a collaborative team environment. Strong interpersonal skills and ability to carry out duties in a timely and accurate fashion are necessary to succeed in this position. Extensive problem-solving skills and strong computer skills are also required.

Please click on this link JR70689-AS6-SFA Coordinator-JD to view the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Minimum Recruitment Standard:

• A High School Diploma and 4 years of directly related experience is required. 

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience. 

Experience in the following areas is required: 

• Working with benefit programs
• Experience in determining benefit eligibility
• Experience working with financial information

Experience in the following areas is considered an asset:

• Experience with any of the provincial Seniors Financial Assistance programs 
• Knowledge of federal Seniors Programs 

Preference will be given to candidates with: 

• Knowledge of legal documents (eg. Power of Attorney, Personal Directives, Wills, etc.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: 36.25 hours per week, Monday – Friday
Locartion: Edmonton

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Final candidates will be required to undergo a security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.