Restorative Action Program Coordinator

Role Responsibilities

Do you excel at building trust, coordinating complex restorative processes, and supporting fair and trauma‑informed outcomes within a structured oversight environment?

As the Restorative Action Program Coordinator (RAPC) for the Police Review Commission (PRC), you will play a central role in administering restorative, community‑focused alternatives for addressing police officer misconduct, including the community service and donation programs. In this unique role, you will coordinate placements and donations, build partnerships with non‑profit organizations across Alberta, and guide officers through a fair, transparent, and trauma‑informed process.

Key areas that will make you successful in this role:

• Program Administration and Compliance
  • Oversee daily operations of the community service and charitable donation programs, ensuring consistent, objective, and timely delivery.
  • Develop and implement internal processes, forms, and documentation that support high‑quality program administration.
  • Ensure compliance with applicable legislation, PRC policies, and privacy requirements.
  • Maintain accurate records, analyze trends, and prepare reports that support evidence‑based decision‑making.

• Case Management
  • Coordinate officer participation in community service and charitable donation programs.
  • Assess suitability of placements or donation options based on circumstances of the incident, community impact, and restorative goals.
  • Provide clear communication to officers, complainants, and stakeholders, applying trauma‑informed and culturally responsive practices.
  • Track progress, verify completed hours or donations, and report on compliance to PRC leadership.

Role Responsibilities Cont'd...

• Community Partnerships and Relationship Building
  • Identify, vet, and maintain a network of approved non‑profit and community organizations across Alberta.
  • Build strong, culturally responsive relationships with community partners, ensuring alignment with PRC values.
  • Conduct outreach and site visits, address concerns, and support organizations in meeting supervision and reporting expectations.
    
    

•  Training, Outreach, and Education
  • Develop and deliver presentations, training materials, and informational resources for internal teams and external partners.
  • Promote awareness of restorative program options to stakeholders.
    
    

• Leadership
  • Exercise sound judgment within a complex and evolving oversight environment.
  • Promote principles of equity, diversity, inclusion, and cultural safety.
  • Foster collaboration across PRC teams and contribute to consistent, high‑quality practices in alternative resolution.
    
    

• Program Development
  • Lead continuous improvement efforts to enhance the design, structure, and accessibility.
  • Analyze participation data, trends, and outcomes to identify gaps and recommend program enhancements.
  • Expand and diversify placement and donation options by building partnerships with new organizations that align with restorative and community‑driven outcomes.
  • Gather and integrate stakeholder feedback to improve program design and delivery.
  • Ensure program standards remain current, clear, and aligned with legislation, PRC policy, and operational needs.
    
    

In this role, you will be instrumental in advancing PRC’s mandate to deliver accessible, responsive, and restorative complaint resolution. Your work will help shape a new philosophy in police oversight and contribute to meaningful change across Alberta’s policing landscape. This role is ideal for individuals seeking to apply their creative problem-solving and communication skills in a dynamic environment that values integrity, professionalism and service to Albertans.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To excel in this role, the successful candidate will demonstrate the following competencies:

Restorative Action Program Coordinator:

Develop Networks: Works on maintaining close relations with all stakeholders:

• Identifies key stakeholder relationships.
• Establishes and maintains strong collaboration and partnerships within the PRC, GOA, and non-government organizations to ensure mandate is met.
• Incorporates needs of broader groups, in alignment with PRC goals.
• Seeks to improve engagement approaches tailored to stakeholder perspectives and PRC priorities.
  
  

Build Collaborative Environments: Facilitates open communication and leverages team skills:

• Leverages skills and knowledge of others.
• Genuinely values and learns from others.
• Facilitates open and respectful communication.
• Recognizes and appreciates others.
• Considers perspectives from multiple parties with differing mandates while ensuring neutrality in decision-making.

Drive for Results: Works to exceed goals and partners with others to achieve objectives:

• Makes plans based on past experience.
• Holds self and others responsible for results.
• Partners with groups to achieve outcomes.
• Aims to exceed expectations.
• Proactively engages in restorative action efforts to drive timely complaint resolution, while meeting key communication milestones and tracking requirements.

Agility: Works in a changing environment and takes initiative to change:

• Takes opportunities to improve work processes.
• Anticipates and adjusts behaviour to change.
• Remains optimistic, calm and composed in stressful situations.
• Seeks advice and support to change appropriately.
• Works creatively within guidelines.
• Manages a caseload of files with varying levels of complexity, and tasks, shifting priorities as needed to meet timelines and support appropriate resolution.

Qualifications

Minimum Requirements:

Undergraduate degree in a related field (Criminology, Law and Society, Police Studies, Sociology, Public Administration, Human/Social Services, etc.), plus a minimum of two (2) years of related experience (case management, policy and program development, etc.).

Directly related education or experience will be considered based on:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

The following will be considered assets:

• Experience with conflict resolution strategies and trauma-informed approaches to ensure a fair and supportive complaint resolution process.
• Experience with front line service delivery dealing with sensitive issues.
• Experience building relationships and coordinating with community partners.
• Experience working with or for not-for-profit agencies or charitable foundations.
• Previous experience working with vulnerable populations will be considered an asset.
• Previous experience working with law enforcement agencies will be considered an asset.
• Familiarity with Alberta’s policing legislation and public sector operations is an asset.

Technical Competencies:

• Ability to manage sensitive information and navigate complex cases with professionalism and impartiality.
• Experience interpreting and applying policies and procedures within a resolution framework, ensuring compliance with established guidelines.
• Understanding of trauma-informed, culturally competent, and equity-based practices in conflict resolution.
• Experience in program coordination, stakeholder engagement, or community development.
• Excellent communication, conflict resolution, and relationship-building skills.
• Proficient in Microsoft Office suite and case management systems; ability to produce accurate reports and maintain detailed records.
• Cultural competencies for working with Indigenous and diverse communities.
• Ability to work collaboratively with colleagues and external contacts.
• Ability to work under pressure and manage competing priorities in a fast-paced environment while maintaining high attention to detail.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Location: Edmonton or Calgary 

Hours of Work: 36.25 hours per week  

Monday to Friday (8:15 am to 4:30 pm)

Other Application Information:

A cover letter is required with your application.

All applicants must include a cover letter. Applications without a cover letter will not be considered. In your cover letter, please give us a brief overview (approximately 300-400 words) of why you are suitable for this role. Your grammar and punctuation will be assessed.

Please indicate employment duration for all roles listed on your resume e.g. Jan 2022 to Dec 2023.

Final candidates may be required to undergo an assessment. 

Must be able to pass and maintain a fingerprint-based criminal records check, police information check, vulnerable sector check, and other clearances required to access police databases.

Class 5 driver’s license and clear driver’s abstract; travel within Alberta required.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.