Resolution Services Program Support

Role Responsibilities

Are you a self-motivated individual looking for a challenging and exciting opportunity? Is your attention to detail second to none? If you are highly organized and dedicated to producing high-quality work in a fast-paced environment, we want you to join our team! 

The Civil Mediation Program serves Albertans across the province who are involved in a civil legal matters. As a key member of our regional team, you will provide virtual mediation services for smaller court locations throughout the province (no travel required). You will also have the opportunity to provide cover-off assistance for the Calgary and Edmonton offices (virtually). 

In this role, you will need to be flexible, maintain a calm demeanor, and have a high aptitude for technology. Your willingness to learn and adapt to change will be crucial for success!

As Program Support with the Regional Civil Mediation team, you are the first point of contact for Alberta Justice. Your duties in this role include, but is not limited to:
 

• Coordinating the scheduling of virtual mediation appointments in Outlook, Better Impact and Zoom.
• Processing mediation documents.
• Entering and updating documentation, information, and results in the databases (CASES and CRM).
• Preparing electronic files using Microsoft Word, Excel, and Adobe Acrobat.
• Responding to general inquiries from internal and external stakeholders and clients in person, by telephone and through written correspondence.
• Providing support to mediators in preparation of meetings within a Microsoft Teams environment.
• Providing assistance with troubleshooting technical difficulties experienced by mediators and participants using Zoom.
• Assisting with special projects and coordinating information sharing.
• Maintaining financial and statistical information for reporting.
• Generating invoices.
• Assisting with maintenance of mediator roster list.
• General office duties as assigned. 

As an ideal candidate, you will bring:
 

• Exceptional technology skills and an aptitude for learning new systems and software.
• A high degree of emotional intelligence demonstrated by well developed interpersonal skills with an emphasis on relationship building with diverse stakeholders.
• The capacity to work well in a team environment by sharing information, supporting team efforts, and assisting in the workload of others. 
• Excellent oral and written communication skills.
• The ability to determine priority of work tasks, strong organizational skills, and attention to detail.
• The ability to use initiative to work independently and use sound judgement in handling day-to-day and emergency situations.
• A professional demeanour. 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will possess the following Alberta Public Service competencies:
 

• Systems Thinking – You are aware of organizational priorities and goals and strive to create a culture of service excellence to positively impact the ability of the branch to meet those goals.
   
• Creative Problem Solving – You respectfully challenge the status-quo and embrace a creative and innovative approach to finding solutions which ensure the most effective and efficient method of service delivery.
   
• Agility – You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
   
• Building Collaborative Environments – You contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
   
• Developing Networks - You communicate regularly with other team members and demonstrate a strong ability in fostering positive and effective relationships.
   
• Drive for Drive for Results – You have an ability to help create an environment that inspires and motivates others to maintain focus on achieving positive results for the branch.

Qualifications

Required: A High School Diploma and three years of directly related experience are required.

The following will be considered related experience:

• Experience in office administration.
• Experience working in a legal or court environment.
• Experience in volunteer management.
   

Equivalencies will be considered on the basis of: 

• 1 year of directly related education for 1 year of experience, or
• 1 year of directly related experience for 1 year of education.
   

All applicants must include a cover letter. Applications without a cover letter will not be considered. In your cover letter, please provide a brief overview (maximum of one page) of how your experience aligns with the scope of this position. Cover letters will be assessed for grammar, spelling, and punctuation as part of the screening process.

Assets
Preference will be given to candidates who have the following:

• A post-secondary certificate or diploma in a related field such as Business Administration, Administrative Assistant, or Legal Assistant/Paralegal.
• Training in and/or working knowledge of dispute resolution services and processes.
• Related experience as a Legal Assistant or Judicial Clerk.
• Experience using Zoom and Microsoft Office applications such as Word, Excel, Teams, and SharePoint.
• Experience using Customer Relationship Management (CRM) software.
• Work experience with scheduling appointments in a virtual environment.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• This is for one full-time permanent position.
• Location: Edmonton or Red Deer (will depend on the successful candidate’s preferred work location). 
• Hours of Work: Monday to Friday 8:15AM-4:30PM, 36.25 hours a week.
   

Successful candidates from interviews may need to complete written assessments to identify further suitability towards the role.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.