Resolution Coordinator

Role Responsibilities

Are you highly organized and committed to supporting fair, transparent processes that strengthen public trust in policing? Do you enjoy coordinating logistics, maintaining accurate records, and contributing to meaningful outcomes for Albertans?

As a Resolution Coordinator with the Police Review Commission (PRC), you will provide essential administrative and coordination support to the Case Management and Resolution branch. Reporting to the Manager of Resolution, you will help organize resolution meetings, maintain accurate documentation, and support trauma-informed practices in interactions with the public.

Key areas that will make you successful in this role:

•    Administrative Support – Provide scheduling, correspondence, and office support for the resolution team, including onboarding new staff and coordinating IT or service requests.
•    Records and Information Management – Maintain filing systems, manage confidential records, and support information and privacy requests.
•    Scheduling and Coordination – Coordinate meetings between complainants, police officers, and mediators, including logistical arrangements, agendas, minutes, and action item tracking.
•    Office Supplies and Resources – Track office inventory, order supplies, and manage equipment requests to keep the team’s operations running smoothly.
•    Stakeholder Support – Liaise with complainants, subject officers, Indigenous Elders, mediators, and vendors to coordinate resolution sessions and ensure information is accurate and timely.

This role is an opportunity to contribute to Alberta’s new civilian-led oversight body and support fair and timely resolution of police complaints.

Please click on this link to view the job description for this role.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To excel in this role, the successful candidate will demonstrate the following competencies:

•    Agility: Adapt to changing priorities while staying calm and effective in a fast-paced environment.
•    Drive for Results: Proactively monitor tasks, identify issues, and take steps to keep the resolution process on track.
•    Creative Problem Solving: Anticipate challenges in scheduling or documentation and develop practical solutions.
•    Systems Thinking: Understand how your coordination work supports the broader resolution process and contributes to public confidence.

Qualifications

Minimum Requirements:

High school diploma plus one year of related administrative experience.

Directly related education or experience will be considered on the basis of: 

•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education

The following will be considered assets:

•    Experience coordinating meetings with multiple stakeholders and tracking decisions.
•    Experience preparing meeting agendas, taking minutes, and following up on action items.
•    Familiarity with POPA and records management practices.
•    Knowledge of trauma-informed practices in supporting complainants or members of the public.

Technical Competencies:

•    Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
•    Experience using ARTS, 1GX, BERNIE, or similar systems.
•    Strong organizational and scheduling skills with the ability to balance competing priorities.
•    Effective written and verbal communication skills to support professional correspondence and recordkeeping.

Other Requirements: 

•    Must be able to pass and maintain a police information check, and other clearances required to access police databases.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    There are two (2) permanent, full-time positions available 
•    Location: Edmonton or Calgary
•    Hours of Work: 36.25 hours per week (permanent full time)
•    Monday to Friday (8:15 am to 4:30 pm)

Other Application Information:

A cover letter is required with your application.

•    Please indicate employment duration for all roles listed on your resume e.g. Jan 2022 to Dec 2023
•    Final candidates may be required to undergo an assessment.
•    This position may require final candidates to undergo a security clearance.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What the GoA has to offer to prospective employee:

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.