Research and Data Analyst

Role Responsibilities

Reporting to the Manager, Appeals Policy Administration, the Research and Data Analyst is responsible for research and analysis on appeal issues in relation to an accessible appeal process and procedural fairness. The incumbent will conduct quantitative and qualitative appeals data analysis and evaluation of the appeal process and services for quality assurance by:

• Compiling and interpreting appeals data (including decisions and complaints).
• Identifying issues and trends.
• Identifying solutions to resolve appeals related issues and improve performance.

The position functions as the appeals data point of contact for the department and Ministries of Children and Family Services and Health for appeals heard by Citizen’s Appeal Panel and provides accurate and relevant information to assist in the identification of trends and inform priorities and initiatives.

Some of the responsibilities include:

• Utilizing different research methodology to aid in information gathering on appeals related issues on short and long-term research assignments such as developing, distributing and analyzing reports and data collection tools, reviewing and analyzing inquiries and reports, complaints and decisions.
• Appeals data analysis by contributing to the development, implementation, and maintenance of appeals IT systems to ensure it meets data and reporting needs.
• Developing a data and reporting strategy for data and reporting needs and analytical visual presentations to various audiences.
• Performance metrics and monitoring by participating in the development of performance measures and indicators.
• Being a key contact for appeals data by responding to incoming requests, working with other stakeholders to capitalize on existing business intelligence products and responding to information requests. 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To be successful in this position, candidates will demonstrate:

• Creative Problem Solving
• Systems Thinking
• Drive for Results
• Agility

Qualifications

Minimum Requirements:

• University graduation in a related field plus two (2) years progressively responsible related experience; or equivalent as described below. 

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. 

Preference will be given to candidates with a degree in Social Sciences, Statistics or other related field focused on research and analysis, plus 4 years progressively responsible related experience.

The following are considered assets:

• Experience involving data analytics of data visualization and reporting.
• Strong written and oral communication abilities; communicating effectively in both a technical and non-technical environment.
• Strong analytical, research and problem-solving skills.
• Experience synthesizing and analyzing information obtained from varied sources and developing solutions or recommendations.
• Ability to interpret and apply legislations.
• Ability to summarize and synthesize complex material, identify key and emerging issues.
• Experience with statistical analysis with different databases or knowledge of statistical packages such as Statistical Analysis System (SAS).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: 36.25 hours per week, Monday – Friday

As part of the selection process, candidates may be invited to complete a written knowledge test. Candidates that are selected for further assessment will be contacted via email to book testing or interviews. Please ensure that your resume includes a valid email address.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Your cover letter and resume will be used as a screening tool to assess your written communication.

Final candidates will be required to undergo a security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.