Recovery Coordinator/Team Lead, Community Recovery Services

Role Responsibilities

If you thrive in a fast-paced team environment and are looking to further your career as a Recovery Coordinator/Team Lead, join the Government of Alberta Community Recovery Services Team!

The Recovery Branch assists private and public sector applicants recover from disasters by providing financial assistance for uninsurable losses. Disaster financial assistance programs can have multi-million-dollar budgets and serve thousands of Albertans. Recovery programs are managed in accordance with the Disaster Recovery Regulation, the Disaster Assistance Guidelines (DAG), and the Disaster Financial Assistance Arrangements (DFAA).  Community Recovery Services team focuses on supports for communities, including individuals, small businesses and local authorities (municipalities and Metis Settlements).  

Given the uncertainty in the scope, frequency and number of disaster events resulting in disaster recovery programs, the Recovery Coordinator/Team Lead fulfills a critical leadership role in the successful delivery of these programs. 

Responsibilities include:

• Supervising and providing guidance to a team of Case Managers and File Review Specialists to provide effective case management and high-quality service to all applicants, while applying program policies and regulations.
• Planning and managing the administration of programs (scope, stakeholders, risk, budget, schedule) and achieving expected outcomes of the team.
• Sustaining relationships with local authorities across assigned region through scheduled engagement and recovery coordination through disasters.
• Traveling to impacted communities as needed across the assigned region, a few times a year.  
• Ability to work extended and irregular hours and/or shifts with minimal  or no notice.

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Systems Thinking:  Takes a long-term view towards organization’s objectives and how to achieve them.  Takes holistic long-term view of challenges and opportunities.  Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values.  Works with others to identify areas for collaboration.

Creative Problem Solving:  Engages the community and resources at hand to address issues.  Engages perspective to seek root causes.  Finds ways to improve complex systems.  Employs resources from other areas to solve problems.  Engages others and encourages debate and idea generation to solve problems while addressing risks.

Agility:  Identifies and manages required change and the associated risks. Identifies alternative approaches and supports others to do the same.  Proactively explains impact of changes.  Anticipates and mitigates emotions of others.  Anticipates obstacles and stays focused on goals.  Makes decisions and takes action in uncertain situations and creates a backup plan.

Drive for Results:  Takes and delegates responsibility for outcomes.  Uses variety of resources to monitor own performance standards.  Acknowledges even indirect responsibility.  Commits to what is good for Albertans even if not immediately accepted.  Reaches goals consistent with APS direction.

Develop Networks:  Leverages relationships to build input and perspective.  Looks broadly to engage stakeholders.  Open to perspectives towards long-term goals.  Actively seeks input into change initiatives.  Maintains stakeholder relationships.

Builds Collaborative Environments:  Collaborates across functional areas and proactively addresses conflict.  Encourages broad thinking on projects and works to eliminate barriers to progress.  Facilitates communication and collaboration.  Anticipates and reduces conflict at the outset.  Credits others and gets talent recognized.  Promotes collaboration and commitment.

Develop Self and Others:  Seeks out learning and knowledge-sharing opportunities.  Reflects on performance and identifies development opportunities.   Takes initiative to stay current.  Shares with the team even when not asked.  Actively coaches and mentors’ direct reports. 

Qualifications

Required:

• University degree in Public Administration, Emergency Management or in a related field PLUS 4 years progressively responsible related experience; or equivalent as described below.

Equivalency: 

• Directly related education or experience considered on the basis of:
  • 1 year of education for 1 year of experience; or
  • 1 year of experience for 1 year of education.
     
• For Example: 
  Related 1 year certificate PLUS a minimum 7 years of experience
  Related 2-year diploma PLUS a minimum 6 years of experience
  Related minimum 8 years of experience
   

The successful candidate MUST also have: 

• Experience in supervisory roles leading large, diverse and dynamic teams
• Knowledge of budgeting and forecasting to understand project finances
• Ability to provide stakeholders and leadership with appropriate consultation that takes into account policy and financial implications of recommendations or decisions
• Demonstrated ability to provide strategic evidence based decision making
• A Class 5 drivers license and ability to provide a clear drivers abstract 

Assets: 

• Experience with grants, contracts, and project management
• Certification and/ or training in project management and leadership
• Experience in emergency management
• Understanding of various professional reports (engineering, geological etc.)
• Knowledge of audit processes
• Familiarity with commercial insurance, leasing documents, and financial statements

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

Term of Employment: 1x Permanent and 1x Temporary until October 31, 2026

Hours of Work:  36.25 hours per week - The position may require working extended and irregular hours and/or shifts with minimal or no notice.

Location: 2 x North West Region

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs