Recoveries Officer

Role Responsibilities

Are you passionate about financial recoveries and ensuring compliance with government policies? This is a unique opportunity for employees within Tax and Revenue Administration (TRA) to apply their skills in a high-impact role.

About the Role  
As a Recoveries Officer, you will be responsible for the efficient and effective recovery of financial amounts owed to the provincial and federal governments, as well as to individuals and organizations in Alberta. This position supports several high-priority programs, including the Fines Enforcement Program, Motor Vehicle Accident Recoveries, Restitution Enforcement Program (REP), and various other Ministry Clients. You will work with a variety of stakeholders, including debtors, law enforcement, and financial institutions, while ensuring that all recovery activities comply with relevant legislation, policies, and procedures.

In this role, you will contribute to maintaining Alberta's justice system by enforcing accountability and maximizing the recovery of funds. As the primary contact for debtors and stakeholders, you will negotiate payment arrangements, manage case files, and take legal actions where necessary to recover outstanding debts.

In this dynamic role, you will:

• Execute financial recoveries: Enforce the recovery of overdue fines, judgment debts, and other outstanding fees according to existing legislation and program policies.
• Case management: Maintain detailed case files in the Wincollect system, monitor overdue accounts, and ensure compliance with recovery plans.
• Stakeholder engagement: Serve as the primary point of contact for debtors, legal professionals, registry offices, and other stakeholders, educating them on payment obligations and providing relevant policy information.
• Skip tracing: Utilize electronic databases to locate debtors and their assets, facilitating effective recovery efforts.
• Negotiate payment terms: Analyze debtors' financial circumstances and negotiate repayment schedules that balance compliance with their ability to pay.
• Enforce legal action: Prepare garnishee orders, seize assets, and secure debts through legal means when voluntary compliance is not achieved.
• Process improvement: Contribute to program planning, policy updates, and the development of new technologies to enhance recovery efficiency.
• Support team success: Collaborate with other Recoveries Officers, share insights, and assist in training new staff to ensure the consistent delivery of recovery programs.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The following competencies are essential for the position:

• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• Drive For Results: Sets goals and prioritizes work to accomplish them. Follows through on duties and tasks and reports on progress.
• Building Collaborative Environments: Creating and supporting a work environment that allows people to work together well to reach goals.

This link will assist you with understanding competencies.

Qualifications

High school diploma and four years of related experience. 

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Assets:

• Knowledge of legislation related to recoveries, including the Traffic Safety Act, Criminal Code, and Motor Vehicle Accident Claims Act.
• Experience with Alberta’s legal system and court processes, including familiarity with garnishee orders and asset seizure.
• Strong interpersonal and communication skills, with the ability to engage diverse stakeholders professionally and effectively.
• Adaptability and agility to work across multiple programs and implement new processes.
• Attention to detail and a commitment to maintaining confidentiality.
   

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

This is a temporary 6-month full-time position working 36.25 hours per week, Monday to Friday (In-office). Location is Downtown Edmonton, AB.

Final candidates will be required to undergo a criminal records check (CRC).

This competition may be used to fill current and future vacancies at equal or lesser classification across the Government of Alberta.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

 Links and information on what we have to offer:

• Working for the Alberta Public Service 
• Public Service Pension Plan (PSPP)  
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.