Recoveries Officer

Role Responsibilities

Drive Recovery Success and Make a Difference! Join us as a Recoveries Officer in Alberta’s Fines Enforcement Program.

Are you passionate about financial recoveries and ensuring compliance with government policies? This is a unique opportunity for employees within Tax and Revenue Administration (TRA) to apply their skills in a high-impact role within the Fines Enforcement Program (FEP) and other key recovery programs.

About the Role  

As a Recoveries Officer, you will be responsible for the efficient and effective recovery of financial amounts owed to the provincial and federal governments, as well as to individuals and organizations in Alberta. This position supports several high-priority programs, including the Fines Enforcement Program, Motor Vehicle Accident Recoveries, and the Abandoned and Seized Vehicle Program. You will work with a variety of stakeholders, including debtors, law enforcement, and financial institutions, while ensuring that all recovery activities comply with relevant legislation, policies, and procedures.

In this role, you will contribute to maintaining Alberta's justice system by enforcing accountability and maximizing the recovery of funds. As the primary contact for debtors and stakeholders, you will negotiate payment arrangements, manage case files, and take legal actions where necessary to recover outstanding debts.

Roles and Responsibilities  

In this dynamic role, you will:

• Execute financial recoveries: Enforce the recovery of overdue fines, judgment debts, and other outstanding fees according to existing legislation and program policies.
• Case management: Maintain detailed case files in the Wincollect system, monitor overdue accounts, and ensure compliance with recovery plans.
• Stakeholder engagement: Serve as the primary point of contact for debtors, legal professionals, registry offices, and other stakeholders, educating them on payment obligations and providing relevant policy information.
• Skip tracing: Utilize electronic databases to locate debtors and their assets, facilitating effective recovery efforts.
• Negotiate payment terms: Analyze debtors' financial circumstances and negotiate repayment schedules that balance compliance with their ability to pay.
• Enforce legal action: Prepare garnishee orders, seize assets, and secure debts through legal means when voluntary compliance is not achieved.
• Process improvement: Contribute to program planning, policy updates, and the development of new technologies to enhance recovery efficiency.
• Support team success: Collaborate with other Recoveries Officers, share insights, and assist in training new staff to ensure the consistent delivery of recovery programs.

This temporary backfill position offers the opportunity to make a tangible impact on Alberta’s financial recovery initiatives. You will play a key role in maximizing the recovery of funds, ensuring accountability, and supporting justice system operations. As a Recoveries Officer, you’ll work on a diverse range of files, each presenting unique challenges and learning opportunities. You’ll be part of a collaborative team that values innovation and continuous improvement, with the chance to contribute to new technologies and process enhancements. This role also offers the satisfaction of directly contributing to Alberta’s General Revenue Fund and supporting public programs.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The following competencies are essential for the position:

• CREATIVE PROBLEM SOLVING: Ability to assess options and implications in new ways to achieve outcomes and solutions.
• AGILITY: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• DRIVE FOR RESULTS:  Sets goals and prioritizes work to accomplish them. Follows through on duties and tasks and reports on progress.
• BUILDING COLLABORATIVE ENVIRONMENTS: Creating and supporting a work environment that allows people to work together well to reach goals.

Qualifications

A High School Diploma and four years’ related experience working in financial recoveries, debt collection, or a related field is required. Experience in skip tracing, debt collection, or working with legal recovery processes is essential.

Excellent computer skills including full working knowledge of Microsoft Word, Excel, Outlook and Teams is essential. Experience working in a collections environment and managing client portfolios is preferred.

Assets include:
     •    Knowledge of legislation related to recoveries, including the Traffic Safety Act, Criminal Code, and Motor Vehicle Accident Claims Act.
     •    Experience with Alberta’s legal system and court processes, including familiarity with garnishee orders and asset seizure.
     •    Strong interpersonal and communication skills, with the ability to engage diverse stakeholders professionally and effectively.
     •    Adaptability and agility to work across multiple programs and implement new processes.
     •    Attention to detail and a commitment to maintaining confidentiality.

Equivalencies may be considered:
Directly related education or experience considered on the basis of:
     -    1 year of related education for 1 year of experience; or
     -    1 year of related experience for 1 year education

Applicants are required to provide a cover letter including:
     -    A summary that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education,
          experience and relevant examples of required competencies.

Applications missing a cover letter will not be considered.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The Recoveries Officer position is a full-time temporary opportunity of up to 18 months with the possibility of an extension.

Position working 36.25 hours per week, Monday to Friday.

This position is located in downtown Edmonton.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.