Recoveries Officer

Role Responsibilities

Are you looking for a meaningful career in public service where your work directly contributes to financial accountability and responsible stewardship of public funds? Join Treasury Board and Finance as a Recoveries Officer, where you’ll play a key role in recovering amounts owed to the provincial and federal governments, as well as individuals and organizations.

This position supports the financial integrity of government operations by ensuring outstanding debts are recovered efficiently and in accordance with legislation and policy, while also maximizing the recovery of funds for General Revenue Fund (GRF).

What You’ll Do:
As a Recoveries Officer, you will:

•    Manage and prioritize recovery files across assigned programs using a case management system.
•    Act as the primary contact for a wide range of stakeholders including debtors, employers, financial institutions, legal professionals,
      enforcement agencies, and government partners.
•    Conduct skip tracing, negotiate payment arrangements, prepare documentation, and initiate enforcement actions.
•    Recommend and implement enforcement strategies when voluntary arrangements are not viable.
•    Ensure assets are properly encumbered to secure debts owed to the Crown or other parties.
•    Contribute to program planning and continuous improvement initiatives aligned with departmental priorities.

What You Bring:
•    You are a skilled communicator and problem solver who thrives in complex, fast-paced environments.

You demonstrate:

•    Strong judgment and decision-making in emotionally sensitive and financially complex situations.
•    Creativity and persistence in locating debtor information and negotiating fair repayment plans.
•    A commitment to ethical standards and confidentiality when accessing and using sensitive data.
•    Familiarity with legislation, policy, and procedures guiding recovery actions.

Why Work With Treasury Board and Finance?

Impactful Work: Your efforts directly support the financial health and accountability of Alberta’s government.

Professional Growth: Develop your skills in negotiation, investigation, and stakeholder engagement.

Collaborative Environment: Be part of a team that values integrity, innovation, and public service.

Stability and Benefits: Enjoy the advantages of a government career, including comprehensive benefits and opportunities for advancement.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

In this role, you will contribute to our team by demonstrating the following behavioural competencies:

Agility: Ability to anticipate, assess, and readily adapt to the changing financial climate, maintain resilience in times of uncertainty and effectively work in a changing environment.

Drive for Results: Knowing what financial outcomes are important and maximizing resources to achieve results that are aligned with the goals of the Government of Alberta, while maintaining accountability.

Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Education and Experience Requirements:

High school diploma and four years of related experience.

Required experience will include:
•    Collection and/or Accounts Receivable experience
•    Experience analyzing financial information
•    Experience dealing with emotionally-charged and complex clients
•    Knowledge of skip tracing practices used in recoveries

Equivalency:

Directly related experience or education considered on the basis of: 
•    1 year of experience for 1 year of education or 
•    1 year of education for 1 year of experience

Assets:

•    Knowledge of software ad systems used in recoveries (Wincollect, JOIN, ROADS, AHC, ORCA) 
•    General knowledge of Court of King’s Bench, Provincial Criminal and Traffic Court processes is preferred.
•    Proficiency with Microsoft Office, such as Word, Excel, and Outlook.
•    Familiarity with relevant legislation and knowledge of their specific application to recovery programs and dissemination of
     confidential information

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work: Monday – Friday,  8:15a.m.-4:30p.m.  (36.25 hours per week)

This position is expected to end on or before August 17, 2026.

Location: This position is located in downtown Edmonton.

A cover letter is required.  The cover letter should include a summary that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Applications missing a cover letter may not be considered.

•    Final candidates will be required to undergo a security screening.
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility
     of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.