Receptionist

Role Responsibilities

Looking for a front‑facing role where your professionalism makes a real difference every day? As the Receptionist for the ASO Office (Alberta Specialized Office), you’ll play a vital role in keeping the criminal justice system moving - serving as the first point of contact for the public, justice partners, and legal professionals. This is a dynamic, high‑impact role for someone who thrives in a fast‑paced, public‑facing environment, values professionalism and discretion, and takes pride in providing clear, respectful service, even in challenging situations. If you’re organized, communicative, and motivated by meaningful work that supports fair and effective court processes, this role puts you where it matters most.

As the Receptionist, you will play a key role in assisting the administration of criminal justice in Alberta Crown Prosecution Office, ASO. Your responsibilities will include answering telephones; processing mail; photocopying and scanning documents; maintaining office equipment and office supplies; preparing files for court; printing and burning disclosure packages; maintaining the electronic disclosure workspace and performing other services that are required to ensure that Branch goals are met.

This position is the first line of contact with accused, police agencies, defence counsel, court personnel, witnesses, victims and the general public who are involved in the criminal justice process. The primary purpose is to answer general inquiries relating to the court process; screen and direct calls, and review and forward legal documents to the appropriate person or
Unit and to providing the best possible service to the Crown Prosecutors, Court Services staff at Provincial Court Criminal, stakeholders and the general public.

This is a public facing role and requires strong communication skills and the ability to remain professional when dealing with difficult situations. Candidates must be comfortable handling large quantities of sensitive and confidential information and exposure to potentially disturbing subject matter within prosecution files.

The primary responsibilities for the Receptionist include, but are not limited to:

• Providing reception duties for the Branch
• Providing administrative and disclosure support for Prosecutors, Legal Assistants, and Paralegals.
• Problem solving and researching information when required.

To be successful in this role, you will possess:

• Effective oral and written communication skills.
• Strong organizational ability and attention to detail.
• Good interpersonal skills.
• Professional telephone manner.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies: http://psc.alberta.ca/APSCompetencies

Competencies essential for this role include:

• Agility: Prioritize multiple tasks and projects, with the ability to accommodate other priorities as they arise, and maintain resilience in times of uncertainty and a changing environment.
• Drive for Results: Use exceptional organizational and prioritization skills to meet tight deadlines and deliver quality work.
• Creative Problem Solving: Focus on continuous improvement and increasing breadth of insight using innovative ideas or existing processes to address both new and past problems.
• Build Collaborative Environments: Actively engage with stakeholders and follow up on inquiries, requests, and concerns from stakeholders. Remain courteous and professional in stressful situations.
• Develop Networks: Maintain mutual internal and external networks with stakeholders and clients.

Qualifications

Required

• High school diploma and a minimum of one year of related experience, preferably in a legal secretarial context.
• Strong knowledge and understanding of the Criminal Justice System.
• Equivalencies will be considered with one year of related education for one year of experience.

Assets

• Proficiency in Microsoft 365 (Word, Excel, Outlook) and Adobe
• Experience with Prosecutor Information System Manager (PRISM) and Justice On-Line Information Network (JOIN).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Any costs associated with obtaining the required documents/checks and any costs related to interview travel will be the responsibility of the candidate. (Out-of-province applicants can obtain the required documents/checks from the province they currently reside in).

Please provide a valid email address and phone number with your application.

What we offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.