Qualification Coordinator

Role Responsibilities

The Qualification Coordinator (QC) is a key member of the Assessment team responsible for reviewing, assessing, and verifying applications across multiple Apprenticeship and Industry Training (AIT) programs, including the Apprenticeship Program, Trades Qualifier pathways, and the Achievement in Business Competency (Blue Seal) program. The Trades Qualifier programs provide individuals who meet the minimum program requirements, the opportunity to demonstrate industry-established competencies in an Alberta designated trade, and upon successful completion, obtain a journeyperson certificate.

The Qualification Coordinator (QC) guides applicants through the established processes and services as a primary liaison throughout their assessment pathway and journey. Working closely with clients, AIT staff and external stakeholders, the QC ensures an efficient, consistent, and policy-aligned assessment process.  At key decision points the QC is instrumental in determining the appropriate process pathway for each applicant and ensures that all actions comply with program standards. The QC also contributes to the continuous improvement of program policies, processes, and procedures.

The QC reports to the Senior Technical Trades Advisor (STTA), and operates within the AIT program framework, adhering to all established policies, processes, and standards. 

Responsibilities include:

1. Coordinate and Facilitate Trades Qualifier Program Processes: Determine the appropriate certification pathway (e.g., supervision verification, work experience assessment, competency assessment) based on applicant information, program requirements, and policy.
2. Engage Internal and External Stakeholders: Coordinate with AIT Officers from other units for assessment activities and share necessary information.
3. Provide Program Insights and Operational Support: Prepare synthesized data, status updates, and program reports for the Manager and Director of Assessment, Certification and Business Integration (ACBI). 

Please click on this link to view the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Key competencies for this role:

• Build Collaborative Environment - The Qualification Coordinator is client focused and open minded. Social and cultural awareness will facilitate communication especially when dealing with difficult situations.
• Systems Thinking - The Qualification Coordinator provides counseling to clients and to internal stakeholders.  Reviews and provides insights to potential issues that may arise during the application process.
• Develop Networks - The Qualification Coordinator is the interface between all clients, recruiters, internal and external stakeholders. Active listening and clear messaging skills to engage clients and stakeholders to obtain mutually satisfactory outcomes.
• Creative Problem Solving – The Qualification Coordinator asks questions to determine the best course of action or options to meet the client's needs whilst ensuring that program requirements are met. 
• Agility – Organize and prioritize work on a constant basis depending on client and stakeholder demands. 

 
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf. 

Qualifications

High School Diploma and four years of related experience.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Assets: 

• Knowledge of Trades Qualifier programs, policies, and processes and how it connects to the broader AIT system.
• Knowledge of Alberta's Apprenticeship and Industry Training system processes for apprentices and employers.
• Knowledge of external stakeholders.
• Excellent written and oral communication skills and ability to adapt communication style to suit different scenarios with varied applicants.
• Excellent customer relationship management skills.
• Excellent organizational skills to maintain multiple active files at one time.
• Ability to prioritize multiple, competing demands and juggle priorities as needed.
• Flexibility and adaptability to changing situations.
• Knowledge of and ability to work with ATOMS (a database (computer program used on a daily basis).
• Attention to detail and accuracy.
• Additional language skills such as Ukrainian, French, Russian, Punjab will be an asset. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards. 

Notes