Project Coordinator

Role Responsibilities

The Project Coordinator plays a key role in delivering projects that improve how Albertans access social‑based programs and services. This role suits someone who is energized by complex work, is passionate about improving processes and how projects are delivered and is motivated by the opportunity to make a visible impact.

Project Planning and Delivery

You will be responsible for coordinating assigned projects or defined components of larger initiatives. This includes applying structured project management practices to move work from concept to implementation by:

• Developing project charters, work plans, schedules, risks, and dependencies
• Tracking progress, issues, and outcomes across multiple workstreams
• Coordinating inputs from program areas, partners, and working groups
• Adjusting plans as priorities shift to keep work on track

Business Analysis and Problem Solving

You will support informed decision‑making by analyzing service delivery, policy, and operational challenges using research and data‑informed approaches by:

• Assessing impacts of proposed changes to programs, processes, or systems
• Identifying opportunities to improve effectiveness and service delivery
• Developing clear options and recommendations for leadership consideration
• Preparing concise briefings, reports, and supporting materials
  
  

Modernization and Digital Enablement

You will actively support modernization and digital initiatives that improve how services are delivered and supported by:

• Contributing to the rollout of new or enhanced services, tools, or processes
• Using digital tools and data to support planning, analysis, and delivery
• Monitoring results and identifying emerging issues during implementation
• Recommending practical adjustments to strengthen outcomes and delivery approaches
  
  

Collaboration and Stakeholder Engagement

Collaboration is central to this role. You will work across program areas, ministries, and stakeholder groups to move work forward by:

• Leading or supporting working groups and committees
• Preparing agendas, materials, and track actions and decisions
• Supporting productive discussions and alignment on priorities
• Representing the ministry in interdepartmental and cross‑functional forums

The work environment is fast‑paced, collaborative, and continuously evolving. This role offers variety, learning, and the opportunity to contribute to improving project practices and digital service delivery across government.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:  https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: You integrate broader policy, legislative, and organizational context to anticipate risks, align work with ministry priorities, and support GoA strategic objectives.
• Build Collaborative Environments: You develop networks, collaborate effectively with colleagues and diverse stakeholders, and use facilitation to resolve conflicts and deliver shared outcomes.
• Creative Problem Solving: You analyze issues, identify root causes, and leverage available resources and perspectives to develop effective, risk-aware solutions.
• Agility: You adapt to changing priorities, proactively adjust plans, and remain effective and composed in dynamic, fast-paced environments.

Qualifications

Minimum Requirements:

• University graduation in a related field such as business administration, public administration, social sciences, economics, or computer science, plus a minimum of two (2) years of progressively responsible related experience supporting projects, programs, or service delivery initiatives.
• Project planning best practices, methodologies, and delivery approaches (including agile and waterfall)
• Business process analysis and requirements development
• Change management and systems development concepts
• Facilitating and leading workshops, working groups, or structured discussions
• Discovering, refining, prioritizing, and scoping requirements

Equivalencies will be considered, including:

• Related diploma plus a minimum of four (4) years of related experience
• Related certificate plus a minimum of five (5) years of related experience
• A minimum of six (6) years of directly related experience

Assets:

• Project Management training, certification, or demonstrated application of formal project management practices
• Business Analyst training, certification, or experience translating business needs into actionable solutions
• Experience supporting contact centre environments, including exposure to service delivery operations, quality assurance or performance measurement practices, and/or workforce or capacity planning concepts
• Experience contributing to transformation or modernization initiatives, including process redesign, service model changes, or technology-enabled change
• Experience supporting or implementing large, complex, or cross‑functional initiatives
• Strong technical literacy, including comfort working with digital tools, systems, data, and modern collaboration platforms
• Experience applying emerging technologies and leading exploratory pilots or proofs-of-concept to test, learn, and scale improvements to project delivery, business processes, or digital services
• Awareness of responsible technology use, including ethical considerations related to automation, decision support, and data‑informed tools
• Knowledge of current social policies and socio‑economic trends
• Understanding of ministry business plans, objectives, and the legislative and policy environment in which government operates

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work: 36.25 hours per week, Monday – Friday. In-office full-time.

2 permanent positions, 1 temporary position (end date: August 31, 2027)

A cover letter is required as part of your application for this position.

Final candidates will be required to undergo security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.