Program Officer

Role Responsibilities

As a Program Officer within the Residential Protection Program (RPP), you will play a vital role in ensuring compliance with legislation and program requirements related to builder licensing, rental use designations, owner-builder authorizations, and other applications relating to the New Home Buyer Protection Act (NHBPA). Your key responsibilities will include:

Application Review and Adjudication

• Review and evaluate applications (e.g., builder licence, owner-builder authorization) for compliance with program criteria, legislation, and policy
• Assess eligibility, determine application type, and identify any incomplete or missing information, working collaboratively with applicants to resolve
• Approve straightforward applications and prepare recommendations for more complex cases requiring manager approval
  
  

Stakeholder Guidance and Support

• Provide timely, front-line information and guidance to builders, consumers, municipalities, and warranty providers on program requirements and legislative interpretation
• Respond to inquiries using sound judgment and a working knowledge of relevant legislation and policies
• Accurately document stakeholder interactions in accordance with the program’s tracking and logging protocols
  
  

Complaints Intake and Triage

• Assess and triage formal complaints to determine relevance under the NHBPA
• Collaborate with internal stakeholders to coordinate appropriate responses in line with program procedures and legislation
• Recommend appropriate next steps, including escalation or redirection to other departments where required

Policy Development and Program Improvement

• Contribute to the ongoing development and improvement of RPP policies, procedures, and operational processes through research, analysis, and issue identification.
• Track and monitor program data to identify trends, risks, and opportunities for improvement.
• Participate in short-term research projects to support potential policy and process changes.
  
  

Education and Outreach

• Develop and support the creation of educational resources, reference materials, and templates for internal and external stakeholders
• Engage with builders, warranty providers, and municipalities to enhance awareness of program requirements through proactive communication and outreach
• Advise on technical content for training materials, guidebooks, and enhancements to the New Home Buyer Protection System (NHBPS)
                                       

Strategic Support and Team Collaboration

• Support strategies to reduce inquiries and complaints by improving clarity, education, and access to program information
• Contribute to team planning, program reporting, and collaborative projects aimed at enhancing service delivery and program compliance
• Participate in the development of operational strategies to ensure stakeholder adherence to program legislation and objectives
  
  

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking – Considers the whole system and recognizes the linkages within the planning and reporting processes, and the impacts of each decision on the boarder system. Sets goals within the context of long-term outcomes and broad perspectives. This is particularly important in developing documents such as the strategic and business plans, where knowledge of how our desired outcomes, objectives, actions, challenges and opportunities intersect is important.
• Agility – Proactively seeks out new opportunities for improvements, takes initiative and is resourceful in coordinating the resources needed, adapts to unforeseen circumstances, and displays a positive attitude toward the work and teammates.
• Creative Problem Solving – Actively engaging the community and resources at hand to address issues.
• Build Collaborative Environments – Actively fostering collaboration across departments, municipalities, and stakeholders to support effective grant administration. 

Qualifications

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

University graduation in a related field; no experience required; or equivalent as described below.

Equivalency:

• 1 year of education for 1 year of experience; OR
• 1 year of experience for 1 year of education
  
  

Assets:

• Strong understanding of the New Home Buyer Protection Act (NHBPA) and its regulations, with the ability to connect this legislation to related acts such as the Safety Codes Act, Condominium Property Act, Fair Trading Act, and Insurance Act
• In-depth knowledge of program policies, processes, and eligibility criteria related to mandatory warranty coverage and builder licensing
• Awareness of broader trends, risks, and issues in residential construction practices and policies
• Experience using Alberta land titles databases or systems (SPIN2, ALTO ARLO, or ALTA) including Land Titles registration requirements and procedures
• Experience using Alberta Corporate Registries (CORES) database
• Familiarity with compliance and quality assurance principles and how they apply to program oversight
• Knowledge of dispute resolution approaches, problem-solving techniques, and how they apply within a regulatory program context
• Awareness of FOIP (Freedom of Information and Protection of Privacy Act) guidelines related to information sharing and confidentiality
  
  

Skills and Abilities:
•    Exceptional customer service skills with a strong commitment to accessible and effective service delivery.
•    Strong interpretation and translation abilities, able to explain legislation and policy clearly to a wide range of stakeholders.
•    Excellent communication and interpersonal skills, with the ability to manage sensitive inquiries, de-escalate frustrated stakeholders, and build collaborative relationships with internal teams.
•    Demonstrated written communication skills, including the ability to draft correspondence, guidance materials, and formal assessments clearly and professionally.
•    A high degree of objectivity and fairness, with the ability to apply legislation and policy consistently and equitably across cases.
•    Effective problem-solving skills, combined with sound judgment and sensitivity when responding to diverse and complex stakeholder inquiries.
•    Strong proficiency in Microsoft Office, Teams, internet applications, ARTs, and other departmental tools and technologies.
•    Excellent attention to detail, supporting the accuracy and integrity of assessments and information shared.

Notes

This position may be used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.

Hours of Work: Monday to Friday, 36.25 hours per week.

Applications without a cover letter will not be considered. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees:

• Working for the Alberta Public Service – https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) – https://www.pspp.ca
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs