Program Eligibility Assessor

Role Responsibilities

Reporting to the Disability Income Assistance Team Lead, you will play an important role in determining applicants’ initial financial eligibility for the Alberta Disability Income Assistance Program (ADAP) and Assured Income for the Severely Handicapped (AISH) program.

In this role, you will:

• Conduct detailed reviews of applicants’ income, assets, and supporting documentation to determine financial eligibility for ADAP and AISH.
• Make eligibility decisions in accordance with applicable legislation, program and operational policies, procedures, guidelines, and established practices.
• Clearly communicate eligibility decisions to applicants and provide information regarding next steps.
• Respond to applicant inquiries through the contact centre and gather additional information or documentation required to complete eligibility assessments.
• Advise applicants when financial eligibility requirements are not met, clearly explaining the decision and available options.
• Connect applicants with other Government of Alberta programs, community resources, and supports when appropriate.
• Provide respectful, client-focused service while working with individuals who may be experiencing complex or challenging circumstances.
• Maintain accurate and complete information to support consistent, timely, and well-documented eligibility decisions.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Creative problem solving
• Systems thinking
• Agility
• Drive for results

Qualifications

Two-year diploma in a related field; no experience required; or equivalent as described below.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

This position requires an extensive knowledge and understanding of:

• The Assured Income for the Severely Handicapped Act, the Assured Income for the Severely Handicapped General Regulation, and the Applications and Appeals (Ministerial) Regulation.
• Government of Alberta programs such as Alberta Supports, Alberta Aids to Daily Living, Alberta Adult Health Benefit, Office of the Public Guardian/Trustee and Persons with Developmental Disabilities, Transition to Adulthood program or other applicable government resources. 
• Programs offered by other government ministries, local and federal government including Canada Pension Plan, Old Age Security, Canada Disability Benefits, Guaranteed Income Supplement, Maintenance Enforcement Program, Alberta Seniors Benefits, Senior's Accommodation Benefits.
• Computer programs including but not limited to Imaging, ATLAS, Microsoft 365 including Teams, Word, Outlook, and SharePoint.
• Various investment types including RRSPs, RDSPs, annuities, LIRA and other investment types.

Preference will be given the applicants who have experience with Income Support, AISH or ADAP. Experience working with vulnerable populations and determining eligibility for financial assistance programs will be considered an asset.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Currently this position will work from home within Alberta. As remote positions, staff you must have reliable high-speed internet.  Work hours are Monday to Friday from 8:15am to 4:30pm.

Hours of work: 36.25 hours/week;

This is a Temporary full-time position until approximately June 30 2028

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.