Program Delivery Coordinator

Role Responsibilities

Do you enjoy making things run smoothly, supporting meaningful programs, and helping others succeed? Are you someone who takes pride in keeping details organized, solving small problems before they become big ones, and making sure everyone has what they need to do their best work?

If that sounds like you, we’d love to have you on our team.

As a Program Delivery Coordinator, you’ll support APS-wide learning and recognition programs that help public servants build the skills and confidence they need to deliver on government priorities. You’ll work closely with program managers and team members to coordinate logistics, maintain materials, and ensure program participants have a positive experience.

The Program Delivery Coordinator is a core enabler for L&E programming across the APS. In this role, you will:

• Coordinate logistics: Schedule sessions, manage registration, and ensure all the moving parts are in place for successful delivery.
• Support participants and clients: Respond to inquiries, gather feedback, and ensure accurate communication of program details.
• Maintain program materials: Prepare, update, and organize content using templates and process documents.
• Track and organize: Use tracking tools to monitor tasks, maintain records, and flag issues or delays.
• Collaborate with purpose: Work with internal teams and stakeholders to support program delivery and continuous improvement.
• Contribute to improvements: Identify ideas for process enhancements and share suggestions with your manager.

To be successful in this role, you need to:

• Be detail-driven and organized: You manage timelines independently, track tasks, and keep things on schedule.
• Communicate with clarity: You write and speak clearly, professionally, and appropriately for your audience.
• Stay proactive and adaptable: You anticipate needs, solve problems early, and adjust to changing priorities.
• Work well with others: You bring a service mindset to every interaction and contribute positively to team culture.
• Use tools effectively: You’re comfortable with 1GX and open to learning new systems and platforms.

Please click on this link to view the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Considers inter-relationships and emerging trends to attain goals.

Drive for Results: Actively sets goals and remains open to advice on reaching them.

Creative Problem Solving: Is open to new ideas and breaks problems down to identify solutions. 

Qualifications

Minimum Recruitment Standard: University graduation in Public Administration, Business Administration, Human Resources Management, Public Policy or a related field.

Equivalency: Related education or experience is considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

Other requirements (i.e. “must haves” to be considered for the role):

• Familiarity with APS department structures and organizational policies;
• Knowledge of APS corporate systems (e.g. 1GX).

Assets (i.e. “nice to haves”):

• Experience providing corporate services within the APS or another large public sector organization;
• Experience drafting correspondence and written briefings for APS leadership.

Your cover letter and resume will be used in lieu of a writing assignment to assess your qualifications, including your written communication skills and your attention to detail.

Ensure your cover letter meets all of the following criteria:

• Includes a professional salutation;
• Identifies the relevant job opportunity (i.e. Program Delivery Coordinator);
• Is concise, without spelling/grammatical errors;
• Provides a clear and concise example of a time you took initiative to learn a new skill so that you could offer exceptional support/service to a client or colleague. 

Ensure your resume meets all of the following criteria:

• Includes the starting and ending month & year of each role;
• Is concise, without spelling/grammatical errors;
• Has a clear, consistent layout that demonstrates your attention to detail; and
• Provides information about each role using clear and concise bullet points.

Applications without a cover letter and resume that meet all of the above criteria will not be considered.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards. 

Notes

To be considered for this competition, your application must include a well-written cover letter and resume. Carefully review the Qualifications section to see the specific requirements for the cover letter and resume that are unique to this role. If your application does not include a cover letter and resume that clearly meet these requirements, your application will not be considered.

Location and Hour of Work:

• Downtown Edmonton, with on-site attendance required to meet the operational needs of the role.
• Monday to Friday, 8:15 am to 4:30 pm. Hours of work are 7.25 hours per day / 36.25 hours per week. Modified work hours may be available on a case-by-case basis, subject to government policy and operational viability.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

More information about working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx

• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs