Program Analyst

Role Responsibilities

You will coordinate daily banking activities, validate information, resolve operational issues, and contribute to continuous improvements that strengthen payment, reconciliation, and revenue processes across government.

Your key responsibilities include:

Reviewing and analyzing program requirements, transactions, and ministry issues.

Monitoring and supporting daily operational workflows and payment related inquiries.

Collaborating with ministries and system partners to assess impacts, resolve issues, and enhance processes.

Participating in testing and updates for new tools, procedures, or system changes.

Supporting reconciliation tasks, gathering documentation, and preparing reports.

Building relationships with ministries, Shared Services teams, and financial institutions.

Responding to ad hoc requests, payment investigations, and escalated operational matters.

What you’ll bring to the role:

• Strong analytical and critical thinking skills.
• Clear, professional communication and client service focus.
• Collaborative approach to working with stakeholders and partners.
• Sound judgment when assessing issues or recommending solutions.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: To understand how different parts of a process connect, think ahead about impacts, and consider the bigger picture when making decisions.
• Creative Problem Solving: To look at issues carefully, find the real cause, and suggest practical solutions that improve how banking and payment processes work.
• Build Collaborative Environments: To work well with others, communicate openly, and use everyone’s strengths to help solve problems and support ministry clients.
• Agility: To stay flexible and calm when things change, adjusting your approach so work continues smoothly.
• Develop Networks: To build strong relationships with ministries and partners so you can share information, solve issues together, and improve services.
• Drive for Results: To take responsibility for your work, follow through on tasks, and make sure outcomes are accurate and completed on time.  

Qualifications

University degree in a related field, with no required experience or equivalent as described below:-

Equivalency:  
Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

Required:  

• Understanding of GoA program operations, banking processes, electronic payments, and reconciliation.
• Proficiency with Microsoft Office and large ERP systems.
• Knowledge of banking and electronic payment processes.
  
  

Assets:  

• Experience with financial operations, digital payments, or process improvement initiatives.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: Monday-Friday, 8:15am-4:30pm, In office ONLY. Remote or hybrid work is not available.

Positions currently available: Two Temporary positions ending May 31,2026 with the possibility of extension.

Location:  John E. Brownlee Building, 10365 - 97 Street, Edmonton, AB.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.