Program Analyst

Role Responsibilities

As a Program Analyst, you’ll be a key advisor and contributor to the development and implementation of strategic initiatives that enhance Motor Vehicle service delivery across Alberta. You’ll lead requirements gathering, analyze business applications, and execute user acceptance testing to ensure solutions are effective, efficient, and aligned with operational goals. Your work will directly support the advancement of end-to-end business solutions that improve service quality, safeguard personal information, and drive continuous improvement.

Your key responsibilities include:
•    Gathering and analyzing business requirements to inform program and application development
•    Planning, developing, and executing user acceptance testing for new and updated business applications
•    Leading and supporting strategic initiatives that improve service delivery and operational efficiency
•    Drafting business cases, policy documents, and process flowcharts to support decision-making
•    Facilitating stakeholder consultations, brainstorming sessions, and change management activities
•    Monitoring project progress and evaluating post-implementation outcomes for continuous improvement
•    Collaborating with internal teams, vendors, and external stakeholders to ensure alignment and success

What you'll bring to the role:
•    Strong analytical thinking to assess complex problems and develop practical solutions
•    Clear communication to engage stakeholders and convey technical and policy information effectively
•    Initiative and adaptability to navigate ambiguity and shifting priorities with confidence
•    Collaboration and influence to build consensus across diverse stakeholder groups
•    Strategic thinking to align program outcomes with broader organizational goals
•    Attention to detail to ensure accuracy in documentation, testing, and implementation

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Understands how changes to Motor Vehicle policies, programs, or applications impact broader service delivery. Anticipates risks and long-term effects when advising on strategic initiatives.

Creative Problem Solving: Collaborates with stakeholders to explore ideas and resolve complex issues. Applies research and analysis to develop innovative, practical solutions that improve program outcomes.

Agility: Adapts quickly to shifting priorities and evolving program needs. Supports others through change and adjusts plans to maintain effective service delivery in a dynamic environment.

Drive for Results: Delivers strategic initiatives that improve Motor Vehicle service delivery by aligning stakeholders, offering bold recommendations, and using performance data to guide decisions.

Develop Networks: Builds strong relationships across ministries, vendors, and registry agents to support program development, ensuring diverse needs are reflected in solutions.

Build Collaborative Environments: Engages stakeholders in planning and implementation, resolves conflict constructively, and motivates teams through clear communication and shared goals.

Qualifications

Requirements:

•    Bachelor’s degree in Business, Public Administration, or a related field
•    Minimum 2 years of experience in business analysis, project coordination, or change management

The following equivalencies may be considered:

•    Diploma with a minimum of 4 years of related experience
•    Certificate with a minimum of 5 years of related experience
•    No formal education with 6 years of related experience

Assets:

•    Experience working with the Motor Vehicle Program and/or the Traffic Safety Act
•    Knowledge of government operations, and decision-making processes as well as the ability to interpret legislation, regulations, policies and procedures
•    Ability to gather stakeholder requirements, analyze the information and apply to new projects
•    Experience developing training and change management materials

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    Full time permanent opportunity located at the John E. Brownlee Building, Edmonton, Alberta.
•    Hours of work: 7.25 hours per day / 36.25 hours per week (Monday – Friday).
•    Successful candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in a modified work schedule agreement.
•    Leadership and mentorship programs.