Program Administrator

Role Responsibilities

Are you a driven, enthusiastic and experienced administrative professional who:
-has technical proficiency and enjoys working with various software and platforms to enhance service delivery
-prides yourself on your exceptional organization, coordination, and communication skills
-ensures meticulous attention to detail

If this sounds like you, the Training Academy’s Program Administrator position may be the opportunity for you!

Nestled in a residential community overlooking the North Saskatchewan river, the Training Academy (TA) promotes excellence in training and instructor development by establishing training standards, and in partnership with stakeholders, facilitating the delivery of induction programs and other courses for peace officers in Alberta. In this role, you will have an opportunity to contribute to the safety and security of Albertans.

The Program Administrator position consists of proficient coordination of course information, registration, records and logistics to maximize the participant experience. This position will provide program administration for Police Training, Sheriff Recruit Training and Correctional Services Induction Training – Adult/Youth and Community.

Where you will make an impact:

• Your advanced technical skills and savviness with various software and platforms will enable you to use our learning management and student property management systems effectively as part of course administration, logistics, accommodation booking and participant training records.
• Your tracking, planning and organizational skills will allow you to provide proactive service and support to the class sergeant and instructors throughout the course/program.
• Your keen eye for detail is paramount when coordinating training materials and for graduation ceremonies (contacting dignitaries to participate, creating an event briefing and program, and preparing award letters and certificates).
• Your people skills will enable to you to provide exceptional customer service when responding to the TA’s general email, answering the main telephone line, and frontline reception. 
• Your organizational and time management skills will assist with effectively managing high volumes and deadlines with competing priorities.
• Your writing skills will benefit the documentation of administrative processes and manuals.
• Your analytical skills and expertise in course administration will be instrumental in identifying opportunities for improvements.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Drives for Results: Self-starter, constantly looking for ways to improve. Is reliable, works independently, and will seek out guidance when lacking information or where there are competing priorities. Sets goals, reports on progress and takes accountability for areas of responsibility.

Systems Thinking: You are aware of the priorities and goals of the Training Academy and strive to create a culture of service excellence in order to positively impact the ability of the branch to meet those goals.

Builds Collaborative Environments: You lead and contribute to the conditions that promote information sharing, teamwork and creative thinking to create outcomes that support the goals of the Training Academy. Respects differing opinions and recognizes conflict then works towards achieving common purpose.

Develops Networks: You communicate regularly with team members and demonstrate a strong ability in fostering positive and effective relationships.

Agility: You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.

Creative Problem Solving: You challenge the status quo and embrace a creative and innovative approach in order to find solutions which ensuring the most effective and efficient delivery of service.

Qualifications

Required:

• A High School Diploma plus a minimum of 3 years of related administrative experience is required. 
• Experience in program administration (administrative coordination for a program, program planning, event support/planning, program support, etc.) is required.
• Applications must provide a cover letter referring this job posting as part of written skills assessment, attention to detail and accuracy. Applicants without a cover letter will not be considered.
  
  Assets & Preference:
• Experience in a learning and training environment is considered an asset.
  
  Equivalency:
  Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience.
  
  Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
  Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This position is required to work in office located in Edmonton. 
     o Work location: 1568 Hector Road NW, Edmonton

Applications must provide a cover letter as part of written skills assessment, attention to detail and accuracy. Applicants without a cover letter will not be considered.

Security screening is required.
Final candidates will be required to undergo a security screening.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.
Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
Public Service Pension Plan (PSPP) - https://www.pspp.ca
Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
Professional learning and development - https://www.alberta.ca/professional-development-support-directive
Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
Positive workplace culture and work-life balance.
Leadership and mentorship programs.