Process and Procedures Analyst

Role Responsibilities

The Emergency Management Agency’s (AEMA) Recovery Branch is currently looking for a Business Standards Analyst to join their Business Operational Supports team. The Recovery Branch manages the Disaster Recovery Program (DRP) that provides financial assistance for uninsurable loss and damage caused by emergencies and disasters, and assists eligible Government of Alberta ministries, communities and individuals. After a disaster, the affected municipality can apply for a DRP and if the municipal application is approved, affected residents can apply for financial assistance.

If you are looking for a challenging yet exciting opportunity, look no further and apply with us today! 

Reporting to the Business Operational Supports (BOS) Manager, the Process and Procedures Analyst will join a team that contributes to the development and maintenance of business standards, solutions and practices through multiple assigned projects and ad hoc requests.  This position will also support a coordinated approach to assessing the viability of process improvements that enhance the delivery model for DRPs. 

The Process and Procedures Analyst will take a lead and consults on the development, review and modernizations of the Branch’s processes and procedures for all activities across the branch, including process mapping, procedure drafting, evaluation, maintenance, and redesign. This includes the development and maintenance of a process and procedures registry to track the status of documentation as well as enable improved accessibility. Additionally they will support the development and maintenance of Branch business intelligence solutions including reports and dashboards. The Process and Procedures analyst may also be tasked with supporting branch strategic and operational planning and reporting activities and deliverables, including coordinating input for annual and quarterly reporting as well as the development of Branch level planning documents.


Additionally, the general  duties of the Process and Procedures Analyst are:
     •    Provide business analysis services to Recovery Branch staff at all levels to identify and help address a wide variety of needs related to Recovery projects and day-to-day business processes.
     •    Support or cover on other projects led by the team in the event of absence or other capacity constraints.
     •    Provide support to internal and external projects in accordance with project management principles, standards, and best practices.

May be required to work in the Provincial Emergency Coordination Centre, Provincial Recovery Coordination Centre or on field assignment as needed during emergencies in order to coordinate provincial emergency response efforts and/or support/advise/assist government ministries, municipalities, First Nations and/or other organizations.

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving  Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values. Works with others to identify areas for collaboration. 

Drive for Results: Works to remove barriers to outcomes, sticking to principles. Forecasts and proactively addresses project challenges. Removes barriers to collaboration and achievement of outcomes. Upholds principles and confronts problems directly. Considers complex factors and aligns solutions with broader organization mission.

Develop Self & Others:  Plans according to career goals and regular development. Aligns personal goals with career goals. Leverages strengths: attempts stretch goals. Provides feedback and openly discusses team performance. Values team diversity and supports personal development

Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks. 

Agility: Identifies and manages required change and the associated risks. Identifies alternative approaches and supports others to do the same. Proactively explains impact of changes. Anticipates and mitigates emotions of others. Anticipates obstacles and stays focused on goals. Makes decisions, acts in uncertain situations, and creates a backup plan

Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment

Qualifications

Required:  University degree in Business, Economics, Statistics, Finance or related , PLUS 2 years related experience performing business analysis in areas such as change management, business intelligence reporting, business process mapping, logic modelling and organizational development or equivalent as described

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education

For Example: 
Related 1 year certificate PLUS a minimum 5years of experience
Related 2-year diploma PLUS a minimum 4 years of experience
Related minimum 6 years of experience  

The successful candidate MUST also have: 

•    Experience working with business process mapping standards such as BPMN 2.0
•    Strong proficiency and experience with business intelligence tools such as Power BI and database queries tools and methods
•    Knowledge of project management best practices, including the Project Management Body of Knowledge (PMBOK) as defined by the Project Management Institute (PMI), and Service Alberta’s Project Process
     Framework, including a solid understanding of both waterfall and agile methodologies.

Assets: 

•    Previous experience with capturing and documenting business process maps using standard techniques and tools such as MS Visio
•    Previous experience with procedure documentation
•    Previous experience with outcomes based logic modeling
•    Previous experience with continuous improvement methodologies such as Six Sigma
•    Business analysis certification (e.g., IIBA, CBAP, CSPO, PMP, CAPM)
•    Strong oral and written communication skills - report writing, listening, conflict management, meeting facilitation, negotiating, networking, relationship building, and teamwork.
•    Strong policy writing, verbal communication skills as well as effective presentation skills to a diverse range of internal and external stakeholders
•    Effective decision making skills, including analyzing, fact finding, good judgement, problem solving, risk assessment and innovative thinking
•    Strong proficiency in Microsoft Office applications, including Visio, SharePoint, Excel

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Temporary Full-time until October 31 , 2029

Hours of Work: 36.25 hours per week

*This position may be required to work in the Provincial Emergency Coordination Centre or the Provincial Recovery Coordination Centre during emergencies to coordinate provincial emergency response and recovery efforts. In these circumstances, the position may require working extended and irregular hours and/or shifts with minimal or no notice, particularly during emergencies and exercises.

Location: Edmonton
 

Cover Letter: Please provide a cover letter outlining your skills, knowledge and experience as they relate to the role.

Final candidates may be required to undergo a security screening

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Leadership and mentorship programs