Platform Services Analyst

Role Responsibilities

Are you a creative Information Technology professional that enjoys solving problems and creating innovative results for clients? Do you pride yourself on your friendly client service, good listening skills, and attention to detail? If so, the ministry of Technology and Innovation has the perfect opportunity for you in our Platform Services Analyst role.

As Platform Services Analyst, you will provide technical consulting with other team members and client staff as appropriate, project leadership of small to medium sized projects and full range of system and customer support services (e.g. system design, development, testing and implementation of new systems as well as maintenance and enhancements of existing applications and client training as required).

The responsibilities of these role include: 

• System design for the development, enhancements, and maintenance of the applications to ensure the system design meets business requirements and to attain clarity on business requirements. 
• Systems Analysis for the development, enhancement and maintenance of the applications, or any impact from changes on interfaced systems, to attain clarity on business requirements to ensure that business needs are well understood. 
• Construction activities for the maintenance and enhancement of the applications to implement the required changes. 
• Providing production operation and support tasks to ensure smooth and efficient operation of the applications. 
• Plan, support, test and document upgrades to COTS and vendor products (such as operating systems, compilers and utilities, job scheduler, database management systems, etc) to maintain continued application stability.  
• Providing services to clients based on developing and maintaining a working knowledge of the clients business to help them perform their business functions. 
• Continuing to learn and expand technical expertise in the tools and products used to support the applications so that the clients receive most up to date and efficient system possible. 
• Provide technical support and guidance to team members to contribute to a cohesive and effective team.
   

To be successful in this role, you will demonstrate:

• Practitioner's understanding of software architecture, change and information management processes. 
• Ability to detect and repair problems, independently and quickly. 
• Ability to communicate effectively to staff with a varying degree of systems understanding (none to expert). 
• Strong technical and analytical skills. 
• Excellent proficiency with standard business software tools. 
• Critical thinking, problem-solving and decision-making skills.  
• Ability to prepare professional presentations and training materials, and conduct training sessions. 
• The ability to work well in a team environment, take direction, mentor and support team members and work within deadlines is essential. 

Qualifications

Requirements: 

• University degree in a related field such as Computer Science or Information Technology, with two (2) years of related experience. 
• Minimum five (5) years of experience supporting a broad range of enterprise technology. 
• Experience supporting application infrastructure and/or software development. 
• Experience with extensive use of analytical, planning, organization, evaluation and problem solving skills. 
• Broad understanding of the technical environment and linkages between systems. 
• Software development and maintenance of the custom as well as the COTS solutions experience. 
• Operational support, coordination and change management experience of the service delivery. 
   

Equivalencies: 
Directly related education or experience considered based on:

• A related two-year diploma in computer science or a related discipline from a recognized postsecondary institution and four (4) years related experience; or 
• A related one-year certificate from a recognized post-secondary institution and five (5) years related experience. 
   

Assets: 

• Experience with application design and change management procedures. 
• Expertise in server setup, configuration, and patching of COTS products. 
• Experience in developing and debugging code in C#, Java, MS SQL, HTML, CSS and JavaScript, Angular.Js, JBoss Seam, PrimeFaces, Struts, Visual Studio .Net, MSSQL, Oracle, .Net Framework, MVC, ASP.Net, Lotus Notes, PowerBuilder, Sybase, Shell Scripting. 
• Experience with Windows Server including security configuration, security configuration, IIS configuration, WebSphere configuration and IBM Cognos configuration. 
• Experience with Collaboration Services: SharePoint and Content Services; OpenText, IBM Content Manager and other related services. 
• Solid understanding of database principles, practice, design, configuration. 
• Excellent written and oral communication skills - ability to present complex information in a clear and concise format. 
• Strong organizational and time-priority management skills to effectively balance multiple priorities and demands. 
• ITIL Foundation certification.
• ServiceNow, MS Dynamics or NICE InContact certification or equivalent experience with similar tools. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 
This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf. 
 

1. Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment. 
2. Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders. 
3. Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind. 
4. Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions. 

Notes

Term of Employment: Permanent, Full-time position.

Hours of Work: 36.25 hrs/week - Monday to Friday.

Location: Remote across Alberta

This position is eligible for remote work. You must reside in Alberta to work remotely. 

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised.

requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx. 
• Pension plans: 
• Public Service Pension Plan (PSPP) - https://www.pspp.ca. 
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits. 
• Professional learning and development - support-directive">https://www.alberta.ca/professional-development-support-directive. 
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca. 
•  Positive workplace culture and work-life balance 
•  Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement 
• Leadership and mentorship programs