Parks Public Information Liaison

Role Responsibilities

Alberta's parks inspire people to discover, value, protect and enjoy the natural world and the benefits it provides for current and future generations. As part of visitor services, Alberta Parks supports visitor experience through public information (including safety information), trip planning, and sells a full suite of products and services online, in-person and/or over the phone. To support these visitor services and ensure the most up-to-date and accurate information is being provided to Alberta Parks users, the Parks Public Info Liaison position is key to coordinating public information across multiple channels, applications and regions for all provincial parks and recreation areas, regions and partners.

Reporting to the Manager of Visitor Experience, the Public Information Liaison coordinates daily public information for Alberta Parks operations that is timely and accurate. This position will work directly with the Visitor Experience team, technology platforms AlbertaParks.ca and Shop.AlbertaParks.ca, etc., the Alberta Parks Call Centre, Alberta Parks' field staff, and Alberta Parks' Partners and Facility Operators to provide creative solutions for information provision and business process needs. The position works to proactively establish relationships and collaboratively work with the various Alberta Parks partners across the ministry on issues to support external facing public information.

Alberta Parks employs a coordinated approach to address public concerns and information needs, with the Public Information Liaison providing planning, collaboration, and coordination services to further profile, promote and support visitor experiences and business operations. Core responsibilities for coordination of external facing public information and operational functions include:
•    Manage daily advisory and content update requests for AlbertaParks.ca.
•    Complete all content update requests and advisory requests daily. 
•    Liaise with field staff, partners and facility operators for clarification and accuracy of details for update requests.
•    Review all advisories (AHS water quality, wildlife, construction, closures, etc.) for start and end of season clean up and monthly to ensure timely and up-to-date public information accuracy. 
•    Escalate requests for approval when they do not follow defined business requirements.
•    Ensure information consistency and accuracy across and within communication channels (AlbertaParks.ca, Shop.AlbertaParks.ca, social media, etc.)
•    Undertake bi-seasonal content collection, validation and updates across multiple applications to ensure completeness and accuracy of all public information across all platforms. 
•    Manage all incoming Contact Us inquiries and direct response emails.
•    Support maintenance of digital assets in the Digital Assets Management application.
•    Coordinate publication distribution requests.

Please click this link to view the job description.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.
 

Agility: You must be agile in order to anticipate, asses, and quickly adapt to changing priorities and situations, maintaining resilience in times of uncertainty and effectively work in a changing environment.
 

Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.
 

Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Build Collaborative Environments: You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

Develop Networks: To maintain close relations with all stakeholders, actively incorporate the needs of the broader group, and ensure overall client satisfaction.

Qualifications

University graduation (4-years) in Information Systems, Data Management, Communications, Public Relations or Recreation Administration or related field supplemented with 2 years of progressively related experience in park and/or recreation operations and/or information coordination. 

The campground operations, campground reservations and/or procedures; policy and regulations specific to parks agencies; a good understanding/appreciation of the IT environment, internet, databases, applications and their development, would be preferred.

Equivalency: Directly related education or experience considered on the basis of:
•    1 years of education for 1 year of experience; or
•    1 year of experience for 1 year education.

The incumbent requires the following skills and abilities:
•    Excellent written and verbal communications skills. Skilled in business, informational and promotional writing styles.
•    Strong ability to influence others and promote ideas or positions.  
•    Very strong organization and prioritization skills. Ability to work independently with minimal supervision and possess an understanding of political sensitivity.
•    Some project management skills.
•    Agility and ability to plan ahead and work through multiple competing tasks.
•    Mature interpersonal skills, to liaise with staff, including at the management level across the division and with partners. 
•    Strong participation skills, particularly in team settings. 
•    Able to undertake substantial data entry work in a results-oriented, fast-paced environment. Computer aptitude in Microsoft 365.

The incumbent is required to have the following knowledge and abilities:
•    Ability to proactively generate public inquiry responses and approaches to enhance program efficiencies.
•    Ability to be a self-starter, independent thinker and to work under limited supervision in order to meet objectives as well as timelines.
•    Capable of working in small and large team environment to ensure branch, division, department and government goals as well as objectives are met. 
•    Ability to be flexible and to coordinate several projects with multiple deadlines.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Please provide a cover letter with your resume.

In your resume:

Include date ranges (month and year) associated with all education and work experience.
Indicate whether your work experience was casual, part time (PT) or full time (FT).
Example:  Maintenance Foreman: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

What the GoA has to offer:

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.