Operations Manager

Role Responsibilities

Reporting to the Issues Manager, the Operations Manager works within the Health and Wellbeing Systems Transformation Division to provide strategic and operational leadership within the division. The Operations Manager plays a central role in coordinating divisional operations, supporting executive decision-making, and ensuring the ADM is equipped to focus on strategic priorities. The successful candidate must oversee administrative systems, issues management processes, and communication workflows that enable consistent, high-quality support across the Assistant Deputy Minister’s Office (ADMO). The role provides strategic advice to the ADM and Executive Directors, manages complex operational matters, and ensures alignment with ministry policies and expectations.

The Operations Manager also leads administrative staff across the division, oversees issues related to human resources, issues management and business planning, manages divisional budgets, and represents the ADMO on committees and project teams. This position ensures that operational activities are coordinated, risks are identified early, and responses are timely, accurate, and strategically positioned.

Primary responsibilities of the incumbent include:

• Managing ADMO operations to ensure efficient processes, coordinated workflows, and timely issue resolution.
• Providing strategic operational advice that supports executive decision-making and divisional priorities.
• Ensuring sound contracts and grant management practices for the division.
• Leading and supporting administrative staff, their processes, initiatives, and projects through a systems approach.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: Takes a long-term view towards organization’s objectives and how to achieve them.
• Creative Problem Solving: Engages the community and resources at hand to address issues.
• Agility: Proactively incorporates change into processes. The incumbent is working in a change environment with multiple priorities in play. 
• Drive for Results: Works to remove barriers to outcomes, sticking to principles; forecasts and proactively address problems and challenges directly.
• Develop Networks: Makes working with a wide range of parties an imperative.
• Build Collaborative Environments: Involves a wide group of stakeholders when working on outcomes.

Qualifications

Minimum Recruitment Standard:
University graduation in a related field (Public Administration or Business-related field), supplemented by three years related experience. Related experience or education may be considered as an equivalency on a one for one basis. 

Assets:

• Progressively responsible experience in project management.
• Several years of experience in a leadership role.
• Familiarity with the Health Information Act and department/government acts and regulations.
• Experience with fiscal planning and forecasting cycles.
• Proven experience working with executive and senior management.
• Practical procedure design and implementation.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work are Monday to Friday, 36.25 hours per week (full-time).

Candidates are encouraged to submit a resume that demonstrates how you meet the educational and experience requirements, along with examples to demonstrate competencies, as noted above. 
In your resume, please include dates (including months and years) associated with all education and work experience.

The final candidates may be required to undergo pre-employment checks (Reference check/Criminal record and/or academic).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.