Operations Manager

Role Responsibilities

Reporting to the Director of Consumer eHealth, the Operations Manager leads a team of professional and administrative staff and ensures the successful delivery and support of MyHealth Records services, while aligning with legislative requirements such as the Health Information Act and Financial Administration Act.

The job responsibilities include:
1. Operational Leadership

• Oversee day-to-day operations of mission-critical eHealth systems ensuring reliable service delivery.
• Lead investigations to resolve issues affecting system access or service quality.
• Ensure business analysis and system enhancements align with policy, legislation, and program roadmaps.
• Build and maintain strong partnerships through consultations and coordination with stakeholders.
• Promote continuous improvement in operations and return on technology investments.

2. Program Strategy and Policy

• Drive the development and implementation of tactical roadmaps and governance processes to support eHealth program growth.
• Lead the creation of policy to align with evolving legislation and pan-Canadian standards.
• Conduct environment scans, analyze trends, and assess gaps to inform policy direction.
• Define and monitor performance metrics to measure progress toward program outcomes.
• Collaborate on privacy and security assessments, including Privacy Impact Assessments and risk evaluations.

3. Service Delivery and Enhancements

• Manage system updates, releases, testing, and communications for applications like MyHealth Records.
• Develop change communication strategies for a variety of stakeholders and delivery channels.

Role Responsibilities Continued

4. People Leadership

• Supervise and coach a team of professionals and administrative staff.
• Plan operational strategies and ensure resources are allocated effectively.
• Support team development and address skills and capacity gaps to meet evolving business needs.

5. Vendor, Contract, and Grant Management

• Draft and evaluate public procurement documents including requests for proposals (RPFs) and statements of work (SOWs) as well as grant documents.
• Monitor vendor performance, track work progress, and ensure compliance with terms and regulations.
• Assist in budget forecasting and reporting in collaboration with the Director.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Creative Problem Solving: Break down complex issues using a variety of methods. Foster open dialogue and encourage diverse, creative input. Collaborate cross-functionally to generate innovative solutions. Proactively identify new opportunities for improvement.
• Agility: Adapt to shifting priorities and support others in doing the same. Explain the impact of changes clearly and empathetically. Remain focused on goals despite uncertainty. Make sound decisions and plan contingencies when needed.
• Drive for Results: Take ownership of deliverables and ensure alignment with organizational goals. Monitor your own performance and hold yourself accountable. Stay committed to outcomes that benefit all Albertans, even when challenging. Delegate effectively and ensure team success.
• Build Collaborative Environments: Engage stakeholders early and often. Promote shared ownership of outcomes through resource sharing and input. Facilitate healthy conflict resolution and foster mutual respect. Embrace diversity of thought and experience.
• Systems Thinking: Think about the big picture while addressing present challenges. Anticipate the ripple effects of decisions and gather input from multiple perspectives. Align actions with the long-term vision and values of the Alberta Public Service. Actively seek out partnerships that improve collective outcomes.

Qualifications

Minimum Recruitment Standards
University graduation in computer science and computer engineering, supplemented by four years related experience.

Equivalency: Directly related education or experience considered on the basis of: 
1 year of education for 1 year of experience; or 
1 year of experience for 1 year of education.

The following experience is required: 

• Experience in operational leadership, including managing mission-critical systems and overseeing day-to-day service delivery in a complex, high-availability Information Technology environment.
• Strong background in business analysis and systems enhancement, ensuring alignment with evolving policy, legislation, and organizational roadmaps.
• Experience developing and implementing program strategies, tactical roadmaps, and governance processes to support technology and health program growth.
• Proven success managing system enhancements and change initiatives, including software updates, testing, stakeholder communications, and release planning.
• Demonstrated ability to manage deliverables, review invoices, monitor progress, and ensure compliance with contractual and regulatory requirements.

The following are considered assets: 

• Experience with policy development specifically with health policy development, legislative alignment, and pan-Canadian standards in digital health environments.
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work are 8:15 AM to 4:30 PM, Monday to Friday. This is a full-time position working 36.25 hours per week.

If a security screening is required:

• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

A cover letter outlining how your experience relates to the qualifications of this role is required.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.   
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.