Operational Support Team Lead (Overpayments)

Role Responsibilities

Reporting to the Program Integrity Manager of the ISIU and working in collaboration with the ISIU Management Team, the Team Lead manages and participates in the Program Integrity related work of the unit.   

The Team Lead is responsible for the direct supervision of operational support completing overpayments and administrative members, coordinating the work of members and utilizing good supervisory practices to develop and maintain an effective, focused and professional team. The position represents the ISIU at overpayment appeals.  

The position provides leadership for implementation of business unit goals and strategies and leads change by translating broad organizational strategy into meaningful functional actions and information for members of the investigation team. 

This role provides the opportunity to consult, collaborate, and build relationships with stakeholders, both internally and externally.  This will improve the exchange on information on trends and process improvements. Due to the nature of the work, interactions with program clients can be challenging and at times adversarial, therefore well-developed skills in communication, problem solving, and professional conduct are very important for success in the role.

As a Team Lead, you will be playing a significant role in establishing and maintaining a work environment that is conductive to employee satisfaction and productivity. The ability to de-escalate confrontational situations will be a key attribute of the role.

To be successful in this role, the candidate must possess the following:

• Decision making ability based on sound judgment and fairness.
• A high degree of professionalism and initiative.  
• Ability to work independently.  
• Excellent organizational skills to balance multiple tasks and prioritize.
• Good writing and summarizing skills, including accurate spelling, grammar and punctuation.
• Effective listening skills and the ability to provide appropriate verbal and written communications.  
• Be adaptable to change and have a high degree of problem-solving skills and solid judgment to identify appropriate solutions.  
• Effective case management and time management skills are essential to the position.
• Proficient knowledge and experience with Microsoft Office products, Information technology systems/programs, and records management.  
   

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

As the Operational Support Team Lead, in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:

• Agility – Works in a changing environment and takes opportunities to improve processes, while being optimistic, calm and composed in stressful situations.   
• Build Collaborative Environments – Facilitates open communication, respectful conflict resolution and genuinely values and learns from others.  
• Systems Thinking – Observes and understands larger impacts of the role; anticipates change in own area based on activities in other areas and asks questions to understand broader goals.  
• Creative Problem Solving – Focuses on continuous improvement and increasing breadth of insight; Looks for new ways to improve results and activities.
  
  

Qualifications

A University degree in social sciences, humanities, business or another related field plus 4 years progressively responsible related experience.

Demonstrated leadership or supervisory experience mentoring individuals is required.  

Equivalency: Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience.
• 1 year of experience for 1 year of education.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Assets: 

• Income Support and/or AISH Program Experience. 
  
  

Knowledge of the following legislation:

• Income Employment Supports Act and Regulations (IS)
• Assured Income for the Severely Handicap and Regulations (AISH)
• Persons with Developmental Disabilities (PDD)
• Family Support for Children with Disabilities (FSCD)
• Emergency Management Act
  
  

Notes

Hours of Work:  Monday – Friday, 8:15 am - 4:30 pm (36.25 hours / week). 

This competition will be used to fill 2 temporary positions.

Location: Edmonton or Calgary. Alternative locations may be considered subject to the availability of Government of Alberta workspace.

A cover letter outlining your experience in relation to the specified qualifications for this role is required. 

Final candidates will be required to undergo a security screening. A Criminal Record Check will only need to be provided upon request.  Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.  Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Candidates must be eligible to work in Canada.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.