Operational Support Supervisor

Role Responsibilities

Reporting to the Executive Director of Municipal Capacity and Sustainability, the Operational Support Supervisor is responsible for managing and coordinating the division’s Action Request Tracking System (ARTS) process, and providing guidance and overall planning of central services and administrative support for the division. This position consults directly with the Assistant Deputy Minister, the Assistant Deputy Minister’s Office, Executive Directors, unit directors, and unit administrative support in the areas of document flow and central processes.

The position ensures the adequacy of a full range of administrative and office services through adjusting procedures, redirecting resources, coordinating efforts with a range of units’ suppliers, and implementing innovative solutions as priorities and projects change. Successful coordination and completion of these tasks are critical to the division’s business plan goals and responsibilities. 

A sample of the responsibilities of this position include:

• Identify and address process issues with the goal of proposing and implementing solutions
• Supervise and assist on the divisional ARTS desk as necessary 
• Review all new file number requests for appropriateness and ensure staff have access to the electronic records for their areas of responsibility
• Identify potential issues as they arise and work with staff at all levels to trouble shoot issues, identity immediate and long term solutions, and implement improvements.

Please click on this link to view the job description for this position.
 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

• Develop Networks - Identify opportunities, establish credibility toward common purposes, and build trust in relationships with peers within the Government of Alberta and from other jurisdictions. 
   
• System Thinking - Takes a long-term view towards organization’s objectives and how to achieve them, anticipant’s outcomes and potentials impacts, seeks stakeholder perspectives. 
   
• Agility -  Identifies and manage required changes and the associated risks, identifies alternative approaches and supports others to do the same. 
   
• Drive for Results - Actively sets goal and remains open to advice on reaching them and suggests actions, asked for advice when lacking information or multiples priorities.
   
• Build Collaborative Environments - Collaborates across functional areas and proactively addresses conflict, encourage broad thinking on projects, and works to eliminate barriers to progress and facilitates communication and collaboration
   
• Problem Solving - Ability to asses options and implication in new ways to achieve outcomes and solution

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Required:

• High school diploma and four years of related experience. 
• Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience

Assets:

• In-depth knowledge of department operational accountability policies and processes.
• Excellent written and verbal communication skills, as well as strong analytical skills and ability to deal effectively with various senior government officials.
• Excellent communication skills to ensure effective interaction with staff in other business units.
• Demonstrated skills in conflict resolution and negotiation.
• Working knowledge of common workstation/productivity software.
• Knowledge of collective agreement and how to interpret/apply, HR regulations and procedures, FOIP, and records management regulations 
• Strong supervisory, training, and coaching skills with a focus on mentoring, ability to assess and develop staff, career planning skills, ability to work collaboratively, and the ability to lead by example.
• Working knowledge of the Action Request Tracking System with the ability to understand and work within database environments.
• Excellent time management skills, with emphasis on prioritizing high volume workloads and short response time frames.
• Significant attention to detail and accuracy.
• Some post-secondary education with an emphasis on administrative. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This competition is hiring for a permanent, full-time role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am - 4:30 pm).

This position is located in, Edmonton, AB.

Candidates with lesser qualifications may be considered at a lower classification and salary.

All applicants should include a cover letter, as applications without a cover letter will not be considered.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.