Operational Change and Process Analyst

Role Responsibilities

Do you take a people centred approach to change? Are you energized by helping teams clarify how work is done, understand impacts, and adapt to change with confidence? Do you thrive in environments where priorities evolve and collaboration is essential? If so, this role may be a strong fit.

As the Operational Change & Process Analyst, you will support divisional and ministry wide initiatives across PSES by applying people centred change management practices, advising program areas through organizational and system changes, and strengthening the clarity and usability of program level policies, procedures, and workflows.

This role focuses on program level (operational) policy, procedures, and workflows — not government wide or legislative (“big P”) policy. The work is applied and practical, grounded in how programs operate day to day.

You will also support adoption and optimization of the 1GX Enterprise Resource Planning system and related tools. System adoption work is one component of a broader operational change and process clarity mandate.

Working independently within established ministry frameworks, and as part of a small, evolving team, you will help ensure consistent, people centred, and well documented operational practices across PSES.

Your responsibilities will include (but are not limited to):

• Applying people centred change management practices to support staff adoption of new or revised processes, systems, and procedures.
• Developing practical change supports such as communication materials, readiness tools, and guidance tailored to program needs.
• Advising program areas and project teams on change impacts, risks, and mitigation strategies across divisional and ministry wide initiatives.
• Supporting the adoption and optimization of enterprise systems (e.g., 1GX) by identifying operational and business process impacts and ensuring change guidance and supporting materials accurately reflect system use.
• Supporting program areas in reviewing, clarifying, and updating program level policies, procedures, and workflows, including documenting current and future state processes.
• Facilitating working sessions to gather information, validate impacts, and build shared understanding of operational changes.
• Analyzing workflows and business processes to identify opportunities for improved clarity, alignment, and adoption of change.
• Supporting the development and refinement of tools, templates, and documentation standards used for change and process work.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The following competencies are particularly relevant to this role:

• Systems Thinking: Considers how changes to processes, procedures, and systems affect people and downstream operations across PSES.
  
  
• Creative Problem Solving: Uses inquiry and analysis to help teams clarify unclear workflows and develop practical, people centred solutions.
  
  
• Agility: Adapts approaches based on readiness, shifting priorities, and evolving operational requirements.
  
  
• Drive for Results: Manages multiple workstreams independently and follows through on commitments related to change and documentation.
  
  
• Building Collaborative Environments: Facilitates respectful engagement, values diverse perspectives, and builds shared understanding to support adoption of change.

Qualifications

Requirements: 

• University graduation in Business administration, Social sciences, Communication, Human behavioral science, or other related field PLUS 4 years’ experience supporting people centered change and operational process work. 
  
  

Equivalencies may include:

• 2 year related diploma plus 6 years related experience.
• 3 year diploma/applied degree plus 5 years related experience.
• Master’s degree plus 2 years related experience.
  
  

Assets:

• Experience supporting program level policy, procedure, or workflow development or renewal.
• Facilitating change activities, process documentation, or readiness initiatives.
• Analyzing workflows or business processes to clarify impacts and support practical improvements.
• Experience with writing and facilitation for varied audiences.
• Experience with 1GX or other enterprise system adoption is an asset.

Please outline your experience as it relates to the qualifications in detail in your cover letter. Applications will not be considered without a cover letter. Your cover letter and resume will be used to assess your effective written communication skills and attention to detail.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

• Office is located in Edmonton, Alberta 
• Hours of Work: 36.25 hours per week (full time – in person)
• Monday to Friday (8:15 am to 4:30 pm)
  
  

Other Application Information:

• Please include a cover letter outlining how your education and skills align with the role.
• Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interviews.
• This position will require final candidates to undergo a fingerprint-based security clearance.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
  
  

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.