Operational Analyst

Role Responsibilities

The EPS (Electronic Payment System) is the Government of Alberta’s (GoA’s) system used to receive, verify and process electronic invoices from Telecommunication Vendor’s for payment.

This position reports to the EPS Operations Team Lead and provides EPS operational support to GoA Ministries and external Telecommunications Vendors in a Finance environment. In this role, the Operational Analyst completes complex reconciliations, handles payment file exceptions, files disputes on behalf of users and updates data in response to Ministry requests.

The Operational Analyst provides application expertise and Help Desk support to GoA wide clientele and interacts closely with Vendors in the review and analysis of data.

Your responsibilities will include (but not be limited to):

• Performing EPS invoice and payment file reconciliations related to Vendor and the GoA’s ERP files to maintain GoA data integrity.
• Scheduling EPS vendor file reviews for Ministries and EPS payment files from GoA ERP.
• Validating Vendor files sent to GoA’s ERP for payment. Ensure financial data is accurate. Investigate/solution exceptions in direct consultation with Ministries and Vendors.
• Providing EPS access to GoA Ministry authorized users in a timely manner.
• Updating data in EPS in accordance with Ministry requests and Vendor reports (status/financial).
• Providing EPS Help Desk support to GoA-wide clientele and work closely with external telecommunication Vendors on GoA data requirements.  
• Assisting with the amendment of EPS procedures as required.
  
  

To be successful in this role you must demonstrate:

• Finance, reconciliation, and accounts payable knowledge.
• Experience working in and navigating through various systems.
• Ability to listen, comprehend and methodically analyze information to determine actions/solutions.
• Advanced Excel skills.
• Excellent analytical and problem-solving skills.
• Ability to pay meticulous attention to details.
• Ability to independently manage workloads and assist other team members with completion of tasks.
• Well-developed interpersonal and communication skills (listening, speaking, writing).
• Strong organization skills.
• Ability to follow through on data issues until they are resolved.
• Ability to interact with and communicate clearly with both technical and business personnel.
• Ability to establish and maintain effective working relationships with co-workers, GoA Ministry and Vendor contacts with a strong focus on customer service.
• Ability to work in a team environment.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.
• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization while maintaining accountability to each other and external stakeholders.

Qualifications

High school diploma and three years of finance and system related experience.

Equivalencies are described below:

• A one-year certificate and 2 years of related experience.
• A two-year diploma and one year of directly related experience.

Required 

• Working Knowledge of Microsoft Office suite of programs e.g., Word (formatting, editing, writing), Excel (Pivot tables, formulas, V-Lookup).
  
  

Preference will be given to the following assets:

• Customer focus and service delivery experience.
• Call Centre Etiquette experience.
• Reconciliation experience.
• Knowledge of 1GX, exposure to VPN and WS FTP Pro.
• Knowledge of SQL.
• Experience as an Operations Analyst. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is one Temporary position ending March 2026.

Hours of Work: Monday to Friday from 8:15 AM to 4:30 PM.

Location: John E. Brownlee Building, 10365 97th Street, Edmonton, AB.

Please provide a cover letter describing how your knowledge and experience relates to this position description.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.