OHSCC Advisor

Role Responsibilities

Are you passionate about keeping workers safe and helping employers do the right thing? Join Alberta’s Occupational Health and Safety Contact Centre and play a vital role in protecting workers across the province.

Reporting to the Supervisor, Occupational Health and Safety Contact Centre, the Occupational Health and Safety (contact centre) Advisor serves as a primary point of contact for employers, workers, industry partners, and unions seeking clarity on the Occupational Health and Safety Act, regulation, and Code. This role combines strong communication, analytical thinking, and legislative interpretation to provide timely, accurate information that supports compliance, reduces workplace incidents, and promotes safer worksites across Alberta.

Key responsibilities include:

• Provide authoritative interpretation and Information on the Occupational Health and Safety Act, Regulations, and Code to employers, workers, and stakeholders through phone, email, and written correspondence, including responses that may defend departmental policy positions.
• Receive, assess, and document serious incidents, ensuring accurate intake, proper logging, and timely escalation to enforcement and investigation teams.
• Conduct initial information related to incidents including directing reporting parties to secure worksites.
• Promote workplace safety through legislative requirements by providing and workers relevant departmental publications, informed by research and industry standards.
• Liaise with internal partners including OHS Officers, Legislation and Policy, Technical Services, Communications, and MLA constituency offices to support enforcement activities, media responses, and complex legislative inquiries.
• Maintain accurate records, referral pathways, and knowledge resources, including electronic logs, referral databases, and documentation used to support consistent information, training, and program delivery.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will demonstrate the following competencies:

• Build Collaborative Environment: Builds strong, respectful working relationships with internal partners and external stakeholders including workers, employers, unions, industry groups, and government colleagues. Facilitates open and effective communication to ensure consistent interpretation and application of occupational health and safety legislation. Proactively addresses misunderstandings or conflict through active listening, clear explanation, and a solution-focused approach, contributing to a collaborative and service-oriented environment.
• Agility: Demonstrates the ability to adapt quickly to changing priorities, high inquiry volumes, and evolving legislation or policy direction. Adjusts communication style and level of detail to meet the needs of diverse clients while maintaining accuracy and professionalism. Remains composed and effective when managing urgent, complex, or emotionally sensitive situations, ensuring timely and appropriate responses.
• Creative Problem Solving: Applies sound judgment and analytical thinking to interpret legislation and technical standards in response to complex or non-routine inquiries. Identifies practical, compliant solutions when issues are not explicitly legislated by drawing on research, best practices, and cross-functional expertise. Provides clear, actionable guidance that supports risk reduction and safe work practices across a variety of industries.
• Drive for Results: Delivers timely, accurate, and consistent information to support legislative compliance and workplace injury prevention. Effectively manages a high volume of inquiries, complaints, and incident notifications while maintaining attention to detail and service quality. Takes accountability for decisions and follows through on actions to ensure issues are addressed appropriately and in alignment with policy and regulatory requirements.

APS Competencies contd......

• Develop Networks: Establishes and maintains productive relationships with internal branches and external agencies to support effective issue resolution and information sharing. Leverages networks to clarify complex technical or legislative matters and ensure consistent advice is provided to stakeholders. Engages collaboratively across systems to strengthen service delivery and promote shared understanding of occupational health and safety requirements.
• Systems Thinking: Understands and applies a comprehensive view of the occupational health and safety system, recognizing how legislation, policy, enforcement, and stakeholder actions intersect. Considers the broader impacts of advice, referrals, and decisions on compliance outcomes and worker safety. Aligns guidance with legislative intent and operational processes to support consistent and effective application across the system.
• Develop Self and Others: Demonstrates a commitment to continuous learning by maintaining current knowledge of legislation, standards, and emerging workplace safety issues. Actively seeks feedback and reflects on practice to enhance communication and technical expertise. Shares knowledge and experience with colleagues to support onboarding, learning, and collective capability within the contact centre.

Qualifications

University graduation in a related field (Occupational Health, Safety Management/Sciences, Industrial Hygiene, Health Science, Public Health, Environmental Health/Sciences, HR, etc.) ; no experience required; or equivalent as described below.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

OHS Certificate or Diploma is strongly preferred. Contact Center experience will be preferred.

Assets:

• Strong OHS & Regulatory Expertise: Extensive knowledge of the Occupational Health and Safety Act and related regulations, CSA/ANSI standards, and industry-recommended practices, with the ability to interpret and apply legislation in complex, real-world scenarios.
• Technical & Industry Knowledge: Solid understanding of industrial hygiene, safety management principles, construction and manufacturing processes, safety equipment, and related program areas (e.g., WCB, Safety Codes, Employment Standards, Environment, Apprenticeship & Industry Training).
• Research & Analytical Skills: Advanced research capability using legislation, databases, websites, and departmental systems (e.g., DASH, Service Now) to support evidence-based guidance beyond legislated requirements.
• Communication, Writing & Influence: Excellent written and verbal communication skills to clearly explain decisions, defend departmental positions, resolve conflict, and provide diplomatic information to workers, employers, unions, industry groups, and stakeholders.
• High-Pressure Call & Case Management: Proven ability to multitask, prioritize, and manage sensitive, high-stress situations—including emergency calls, fatalities, concerns, and emotionally charged interactions—while maintaining professionalism, accuracy, and resilience.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This competition is for 1 Permanent full time position available.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Hours of Work: This position works Monday to Friday, 36.25-hours a week.

Location: Anywhere in Alberta

The final candidate for this position will undergo appropriate pre-employment checks and provide a suitable security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Application Requirements: 

• A cover letter outlining your experience and assets that aligns with this position is required.
• In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
• Complete all pre-screening questions.
• Please be advised that your current supervisor and manager will be contacted as references.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.