Northern Region Coordinator

Role Responsibilities

Ready to lead with purpose and impact? We’re looking for a dynamic leader to take charge of our surplus sales and ASVP Program, where exceptional customer service and operational efficiency work in tandem. In this hands-on role, you'll be more than a supervisor—you’ll be an active presence on the front lines, guiding your team with energy and insight while driving strategic improvements, and ensuring customer service excellence across the program. If you're passionate about people, process, and performance, this is your chance to shape the future of Surplus Sales and ASVP!

As the Northern Region Coordinator, you will play a critical, hands-on role in overseeing the delivery of the Surplus Sales and Abandoned and Seized Vehicle Programs (ASVP) for Northern Alberta (North of Lacombe to NWT border). The position ensures effective, accountable, and value-driven service delivery, while promoting continuous improvement, and customer service excellence.

You will tap into your detailed knowledge of existing operational processes, combined with an ability to apply a systems approach to continuous improvement, prioritizing metric-based and client feedback to improve processes, and deliver on operational goals. Large numbers of diverse projects with conflicting priorities are often a factor in the work of this unit, which adds an additional level of complexity to the role.

As the Northern Region Coordinator, you are a front-facing, Enterprise-wide service provider that also serves external industry, law enforcement, the broader public service (BPS), and Albertan stakeholder groups. To be successful in this, a professional demeanor and strong communication skills are required. The critical function of this role is the development and maintenance of a team with a high-functioning culture of customer service excellence for clients.

Your responsibilities in this role will include, but are not limited to:

• Operational oversight of Surplus Sales and ASVP programs.
• Staff supervision, development and performance management including front-line leadership and hands-on supervision.
• Accountability for program efficiency and effective delivery, budget adherence, forecasting needs communication, and financial oversight to ensure programs provide value to the public.
• Advancing strategic initiatives that improve service quality, generate value, and align with sustainability goals.
• Stakeholder engagement and program education.
• Supporting long-term program success through planning, oversight, and continuous improvement.

To succeed in this role, you should demonstrate a strong level of:

• Leadership and supervisory skills.
• Strategic thinking and creative problem-solving skills.
• Decision making and results-focused business planning.
• Political acumen.
• Conflict resolution and dealing with emotionally-driven complaints.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Required
A two-year diploma (in business, commerce, or public administration, etc) supplemented by five years progressively responsible experience. Related experience or education may be considered as an equivalency on a one for one basis.

Equivalencies may be considered:

• University degree and a minimum of three (3) years related experience.
• Certificate and a minimum of six (6) years related experience.
• No education (High School Diploma) and a minimum of seven (7) years experience.

Assets

• Experience with organizational leadership and project management frameworks.
• Experience in customer service.
• Experience in legislative review and interpretation for program purposes and operations.
• Experience with retail operations and sales including transaction reconciliation, merchandising and marketing.
• Experience with asset management, inventory control, and material movement including lift truck operation.
• Experience in business, financial, and human resource planning practices.
• Experience with appraisal methodology, techniques, and processes.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: Monday-Friday, 8:15 AM - 4:30 PM (36.25/week).

Positions Currently available: One (1) permanent position.

Location: Surplus Sales Building, 12115 Fort Road, Edmonton, AB.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week.
• Leadership and mentorship programs.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Leadership and mentorship programs.