Network Analyst Junior

Role Responsibilities

Reporting to the Team Lead - Load Balancer operation, this position delivers technical analysis, design, implementation, support and operations of IMT services and projects.  Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems. This position will work with and receive guidance from a team of analysts within the Technical Services unit. This position will use its diverse IT expertise to operate independently on assigned work.

The responsibilities of these roles include:

• Providing information technology development, maintenance, and support services to clients.
• Recommending changes or enhancements for applicable information technology services/products to the Team Lead.
• Interpreting the reporting requirements that come in through various methods from all levels of clients and users and translating that into a report.
• Updating and developing information technology systems and programs.
• Planning, scheduling, communicating and implementing changes related to the services/products supported by the team.
• Identifying risks or issues and proactively updating and upgrading the services supported by the team accordingly.
• Creating and maintaining database reporting as required.
• Troubleshooting, identifying and resolving issues identified because of network and other activities monitoring and logs analysis.
• Preparing service requests and providing background information for vendor/service providers.

To be successful in this position, you will demonstrate:

• Knowledge of network systems specifically related to (Load balancing, and DNS services).
• An understanding of ITIL concepts and processes.
• The ability to work well in a team environment.
• Strong communication skills to explain IT concepts, consult with stakeholders and provide guidance.

Please click on this link to view the job description for this position
 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.

Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment
 

Qualifications

Requirements:
•    2-year diploma in a related field such as Computer Sciences or Information Technology from a recognized post-secondary institution.

Equivalencies:
Equivalencies will be considered:
•    A related one-year certificate from a recognized post-secondary institution and 1 years related experience.
•    An industry-recognized certification from a credible source, such as CCNA, F5 BIG-IP Administration, may be used in place of the 1-year certificate.

Assets: Preference will be given to candidates with:
•    Networking fundamentals.
•    Understanding of TCP/IP, DNS, SSL/TLS, HTTP/HTTPS.
•    Familiarity with OSI models.
•    Excellent problem-solving and troubleshooting skills.
•    Ability to travel up to 25-50%.


Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position 

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Hybrid (Edmonton/Calgary)

This position is eligible for hybrid work. You must reside in Edmonton or Calgary.

Final candidates may be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) – https://www.pspp.ca
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Christmas closure directive – https://www.alberta.ca/christmas-closure-directive.aspx 
• Special leave directive – https://www.alberta.ca/special-leave-directive
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as a modified work schedule agreement
• Leadership and mentorship programs